Surgical Scheduler - Pain Management

UR Medicine Thompson Health•Farmington, NY

8h•Onsite

About The Position

Thompson Health's commitment to excellence is the foundation of our warm and positive corporate culture which is evidenced throughout the many facets of our health system. In the midst of challenges, positive results are inspired by our corporate CARES values: Commitment, Action, Respect, Excellence and Service. The Surgical Scheduler plays a vital role in assuring whole patient care is made available to each patient through referrals, prior authorizations, appointments and services. The Surgical Scheduler will oversee daily operations of managing APU schedule for Pain Management providers. The Surgical Scheduler will schedule APU cases within the EMR to include the appropriate coding information, staff, equipment and pre-op testing needed. The Surgical Scheduler will follow up with patient’s care team to obtain required clearances and medication instructions prior to surgery. The Surgical Scheduler will verify insurance and obtain prior authorizations that are needed prior to procedure. The Surgical Scheduler will communicate with patients to schedule procedures and explain any prep/testing requirements necessary for procedure. The Surgical Scheduler will act as a liaison between patients, surgeons and APU staff to communicate any questions, concerns or add-on APU cases. The Surgical Scheduler will back up the Clinical Secretary staff as needed. The Surgical Scheduler will proactively ensure all State and Federal regulatory requirements are met. The Surgical Scheduler works closely with Provider Billing to assure compliance and maximum reimbursement.

Requirements

Demonstrates skills in communication and prioritizing assignments.
Makes every effort to satisfy the needs of every customer in a friendly, service-oriented manner.
Demonstrates the ability to develop and maintain a collaborative working relationship with all system departments, the medical staff and other health care professionals at Thompson Health and with all outside customers.
Has extensive knowledge of health care insurance and understands the complex insurance benefits of multiple carriers and how they apply to the specific patient.
Exhibits time management, keyboarding, and multi-tasking skills to assure business components of the practice are maintained at an efficient and effective level.
Lives the CARES values at all times.
High School Diploma or equivalent required.
2 to 3 years of previous secretarial/clerical required.
Computer knowledge and skills including but not limited to Outlook and Microsoft Word required.
2 to 3 years of previous APU scheduling experience required.

Nice To Haves

Associates Degree preferred.
ICD-10 and CPT coding experience preferred.
Experience in a medical office setting preferred.

Responsibilities

Oversee daily operations of managing APU schedule for Pain Management providers.
Schedule APU cases within the EMR to include the appropriate coding information, staff, equipment and pre-op testing needed.
Follow up with patient’s care team to obtain required clearances and medication instructions prior to surgery.
Verify insurance and obtain prior authorizations that are needed prior to procedure.
Communicate with patients to schedule procedures and explain any prep/testing requirements necessary for procedure.
Act as a liaison between patients, surgeons and APU staff to communicate any questions, concerns or add-on APU cases.
Back up the Clinical Secretary staff as needed.
Proactively ensure all State and Federal regulatory requirements are met.
Work closely with Provider Billing to assure compliance and maximum reimbursement.