Surgery Scheduler

Rothman Orthopaedics•Manahawkin, NJ

6d•Onsite

About The Position

The Surgery Scheduler makes, schedules, and communicates surgery appointments for patients efficiently and in a timely manner. The role provides service to patients, physicians, partner departments, and external stakeholders, while maintaining accuracy, attention to detail, and effective team communication. Schedulers are expected to maintain a KPI of cases scheduled per week. The position is based at 517 NJ-72, Manahawkin, NJ 08050. Office hours are Monday through Friday, 8:00 a.m. to 4:30 p.m., for a total of 40 hours per week. The listed pay range is $18.00 to $25.00 per hour. Rothman Orthopaedics describes its employees as its greatest asset and aims to provide a professional, nurturing environment where team members can make a meaningful difference. The organization states that it is an equal opportunity employer and is committed to an inclusive and equitable environment.

Requirements

At least two years of work experience in a medical office setting, with medical receptionist or surgical scheduling experience.
High school diploma or equivalent.
Computer skills, including MS Office.

Nice To Haves

Knowledge of medical terminology, third-party billing, insurance regulations, and ICD-9 and CPT coding.

Responsibilities

Greet and register patients promptly and courteously.
Verify patient demographics, insurance, primary care physician, procedure, and laterality.
Schedule and coordinate surgical appointments across participating locations, as well as related diagnostic studies such as Epidural Steroid Injections and EMG Testing.
Maintain paper and computerized logging systems.
Answer telephone calls professionally, respond to questions within the role's scope, forward calls, and relay messages to appropriate individuals.
Review the surgery scheduling referral report each morning and make corrections as needed.
Present resources to patients as needed.
Schedule procedures, pre-operative testing, medical clearance, orthotic appointments when needed, and post-operative appointments.
Complete reservation forms and send them, along with facility forms, to the appropriate surgical facility.
Scan patient information, reservation and consent forms, and fax confirmations into the EMR chart.
Create referrals in the EMR and send insurance and surgical information to the representative for authorization.
Add procedures to the physician's Outlook calendar when applicable.
Complete and fax PATS prescriptions or clearance forms and a surgery quick fax/referral request to the patient's primary care physician.
Obtain requested results from the primary care physician or surgical facility, scan them into the EMR chart, and communicate as needed with the clinical team.
Review physicians' schedules weekly.
Notify the facility and physician about cancellations or rescheduled cases; coordinate with the clinical team to fill the operating room schedule.
Follow up 10 days before the patient's surgical date to obtain lab, EKG, and clearance results; fax them to the appropriate facility and primary care physician, scan them and fax confirmations into the EMR, and assign them to the physician's pool.
Document and scan appropriate information in the EMR.