Surgery Scheduler

Methodist Health System•Dallas, TX

About The Position

The Surgery Scheduler is a surgical coordinator and patient point of contact who maintains open communication and supports an efficient patient flow throughout the surgical pathway. The role helps patients move from registration, insurance verification, initial contact, and surgeon consultation through insurance and program criteria, medical clearances, insurance approval, surgery scheduling, and follow-up care. The position supports the vision, mission, and strategic plans of Methodist Health System.

Requirements

High school diploma and/or GED equivalent.
Very strong proficiency using Microsoft Office products.
Superior oral and written communication skills.
Strong process orientation.
Demonstrated ability to interface with and maintain effective relationships with all departments and employees in a team-oriented environment.

Responsibilities

Communicate clearly and openly with patients and coworkers.
Build relationships to promote a collaborative environment.
Be accountable for performance and seek ways to improve the patient experience.
Take initiative for professional growth and contribute to building a strong team.
Review patient registration to ensure it is complete.
Verify insurance and record information in the Practice Management System/EMR.
Maintain current surgery criteria for insurance providers and inform staff of changes or updates.
Communicate professionally, enthusiastically, and positively with patients and coworkers.
Initiate patients into the surgery pipeline, advocate for them, and schedule their initial consultation with the surgeon.
Explain insurance benefits, deductibles, coinsurance, financial responsibilities, and additional medical testing or screening to patients.
Secure pre-determinations and pre-certifications for procedures, including general surgery.
Handle physician referrals, ensure referring doctor information is entered in the Practice Management System/EMR, and acknowledge referrals while notifying the referring office of the patient's verification, assignment, contact, and initiation into the surgery process.
Prepare and submit Letters of Medical Necessity and ensure insurance criteria and medical clearances are complete.
After insurance approval, inform the patient, collect fees due, schedule the pre-operative consultation, advise the patient of the surgery date, and schedule a one-week post-operative appointment.
Handle appeals and denials in conjunction with the patient's care.
Participate with practice staff in patient education seminars or meet-the-doctor events to educate interested parties about the surgery program.
Prepare physical space for seminars and events.
Assist other staff members and contribute as needed to deliver high-quality patient care.