Surgery Scheduler

County of Santa Clara•San Jose, CA

12d

About The Position

Under minimal supervision, the Surgery Scheduler performs specialized clerical tasks to support effective surgery scheduling. Duties include obtaining pre-authorizations, scheduling pre-operative and post-operative appointments and operating rooms, and maintaining schedule databases. This recruitment establishes an eligible list for Extra-Help opportunities. Work may be assigned at different Santa Clara Valley Healthcare hospitals or clinics.

Requirements

High school diploma or equivalent.
Two years of work experience in a medical setting requiring knowledge and use of medical terminology and direct contact with patients.
Knowledge of modern office practices and procedures and operation of standard office equipment.
Knowledge of standard medical terminology and interviewing techniques.
Knowledge of customer service principles, including interacting with distressed or irate people.
Knowledge of policies and procedures related to medical client services for requesting referrals.
Knowledge of the types and functions of various outpatient clinics.
Knowledge of computer applications such as word processing, spreadsheets, and databases.
Ability to perform varied clerical duties under stressful situations and prioritize conflicting tasks, including in difficult and stressful situations.
Ability to work independently, exercise sound judgment, and make appropriate decisions.
Ability to use a keyboard accurately and at moderate speed.
Ability to explain, verify, and clarify information needed to complete medical forms.
Ability to optimize operating room usage through effective surgery scheduling.
Ability to organize and maintain accurate files and records.
Ability to establish and maintain effective working relationships with medical professionals, administrative and support personnel, and clients.
Ability to use specialized computer systems.

Responsibilities

Schedule patient surgical procedures, prioritize ancillary appointments, and coordinate pre-operative and post-operative procedures, equipment, and supplies to optimize operating room usage.
Maintain master surgery calendars for physicians.
Request authorizations and pre-authorization referrals for surgical procedures.
Procure required surgery equipment and supplies.
Educate patients about surgical processes, appointments, testing procedures, and medical insurance, and remind patients of future appointments.
Interview patients about medical history and prescribed medications.
Prepare patient charts and pre-operative packets, ensuring information such as x-rays and pertinent lab work is accurate and available before surgery.
Prepare necessary documents for medically urgent surgery cases.
Maintain files, records, surgery schedule databases, and backup logs for pending patient surgeries.
Enter CPT and ICD-9 codes into the computer system for billing purposes.
May be assigned as a Disaster Service Worker, as required.
Perform related duties as required.