Surgery Scheduler

Tri State Urologic Services•Cincinnati, OH

6d•Hybrid

About The Position

The Surgery Scheduler schedules and preauthorizes surgeries and specialized procedures for the physician or medical practice, including follow-up appointments. The role reviews required pre-operative tests, medications, allergies, and medical history with patients; understands insurance requirements; and manages pre-certifications needed to obtain benefits. The scheduler responds promptly and accurately to written and oral correspondence about scheduling changes or cancellations, multitasks, and handles obstacles while providing outstanding customer service. This position is based at the company’s Cincinnati office and offers hybrid remote work after six months. The schedule has no weekends, evenings, or holidays. The role requires coordination with patients, providers, surgery centers, hospitals, and insurance companies, while maintaining patient confidentiality and following applicable laws, regulations, and organizational policies.

Requirements

High school diploma or equivalent.
At least one year of scheduling experience in a surgery center and/or medical office setting.
Knowledge of healthcare-system operations, including electronic medical records.
Knowledge of database management.
Knowledge of medical terminology, healthcare coding systems, and clinic functions.
Knowledge of governmental regulations and compliance requirements.
Knowledge of Medicare, Medicaid, managed care, and other third-party payer guidelines.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Customer-oriented approach and ability to remain calm in difficult situations.
Computer skills, including use of Microsoft Office programs and applications.
Ability to build relationships with patients and demonstrate empathy and compassion.
Ability to work independently and manage deadlines.
Ability to work courteously and cooperatively with team members and patients.
Ability to comply with HIPAA patient-confidentiality requirements and organizational health and safety policies.

Responsibilities

Schedule office, surgery-center, and hospital-based procedures with the appropriate provider and time and location slot, using the appropriate scheduling code.
Preauthorize surgeries through insurance companies, schedule procedures at designated facilities, and accurately enter information into the scheduling system.
Maintain a surgical log for statistical analysis.
Provide patients with pre-surgical packets confirming the procedure date and pre-operative instructions.
Coordinate with surgical facilities regarding special equipment or personnel needed for procedures.
Ensure pre-operative labs are ordered, tracked for completion, and correctly scanned into the patient’s electronic medical record.
Use clinical knowledge to determine whether appointments are consistent with the provider’s diagnosis or indicated procedures.
Audit the automated phone system daily to confirm call information and schedules have been changed correctly when necessary.
Verify and re-verify scheduling information for accuracy before schedules are published.
Coordinate with surgery-center and hospital staff to support cohesive patient-care services.
Treat patients and referring physicians with courtesy and respect in person and by phone.
Maintain patient confidentiality and comply with HIPAA requirements.
Follow applicable laws, regulations, the Solaris Health Code of Conduct, and Solaris Health and affiliated-practice policies and procedures.
Report suspected concerns or violations promptly to a supervisor or the Compliance Department.
Complete annual compliance training in a timely manner.
Perform other position-related duties as assigned.