Surgery Scheduler

ThedaCare • Appleton, WI

19d • Onsite

About The Position

The Surgery Scheduler coordinates and schedules inpatient and outpatient surgeries and procedures with anesthesia, team leaders, surgeons, physician offices, and other hospital departments. The role ensures that the correct equipment, tools, and time are allocated for procedures.

This position schedules procedure requests, provides an exceptional customer service experience, and proactively addresses access challenges to meet stakeholder needs and optimize resource utilization. It also performs administrative tasks related to surgeries and procedures to support timely care, including obtaining or verifying prior authorization or performing patient registration. The Surgery Scheduler identifies recurring access concerns and escalates them to the appropriate leader or group.

The primary work location is ThedaCare Regional Medical Center in Appleton, with occasional travel to Critical Access Hospitals. The role works variable eight-hour day shifts, Monday through Friday, starting between 7:30 and 8:30 a.m. It is scheduled for 32 hours per week (0.8 FTE).

Requirements

• High school diploma or GED.
• Ability to move freely, including standing, stooping, walking, bending, pushing, and pulling.
• Ability to lift up to 25 pounds without assistance.
• Ability to use a computer throughout the workday and frequently use a keyboard with repetitive hand, wrist, and finger motions.

Nice To Haves

• Medical terminology skills.
• EPIC experience.
• Medical environment background.
• Scheduling experience.

Responsibilities

• Schedule requests for surgeries and procedures to accommodate the appropriate parties.
• Provide service that supports an exceptional customer experience.
• Proactively problem-solve access issues to meet stakeholder needs and optimize resource utilization.
• Perform surgery- and procedure-related administrative tasks to support timely care, including obtaining or verifying prior authorization and performing patient registration.
• Address patterns of access concerns and escalate them to the appropriate leader or group.

Benefits

• Learning and development opportunities.
• Accessible and transparent leadership.
• Commitment to work/life balance.
• Health coaches, relaxation rooms, health-focused apps, and mental health support.
• Minimal or zero copays and team-member cost-sharing premiums.
• Daycare.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED