Surgery Scheduler

UPMC•Pittsburgh, PA

6d•Onsite

About The Position

UPMC Passavant is hiring a full-time Surgery Scheduler to support its GI Lab. This is an onsite position with a Monday–Friday daylight schedule and no weekends or holidays. The role coordinates and schedules patients for inpatient and outpatient surgical procedures and assists the surgeon and administrator in promoting, developing, and monitoring operational activities. The Surgery Scheduler coordinates surgical cases, admissions, testing, and follow-up; maintains accurate patient, billing, and insurance information; and serves as a liaison among patients, referring physicians, surgeons, and hospital personnel. The role also supports patient education, financial arrangements, research data collection, and department projects and meetings.

Requirements

High school diploma or equivalent.
Completion of a medical assisting program or 2–4 years of experience in a medical field.
General knowledge of computer software and practice management databases.
Strong organizational, time-management, and interpersonal skills.
Tact and diplomacy when dealing with physicians, patients and their families, and other employees.
Ability to deal compassionately and professionally with patients.
Ability to work independently and exercise sound decision-making.
Knowledge of insurance regulations, particularly Medicare, BC/BS, managed care plans, and workers’ compensation carriers, related to scheduling and approval of surgical procedures.
Ability to prioritize work demands.
Ability to consistently maintain confidentiality regarding job assignments and related information.
Act 34 clearance.

Nice To Haves

Proficiency in medical terminology.
Knowledge of EPIC practice management programs.

Responsibilities

Work directly with the department to troubleshoot procedural and operational issues.
Coordinate and monitor patient follow-up through the Refract Tracker and EPIC.
Prepare and forward admission reservations and requisitions, including demographics and insurance information, to hospitals.
Coordinate cases and communicate with hospital personnel to obtain approval for hospital admissions.
Discuss and coordinate financial arrangements before surgery, including collecting pre-payments.
Ensure informed consents are signed.
Provide patients with preoperative and postoperative instructions according to service-specific guidelines.
Coordinate patient education seminars and schedule physicians accordingly.
Collect data for research studies.
Schedule prescreening exams, diagnostic testing, postoperative appointments, and surgical cases for patients.
Ensure billing and insurance information is current and accurate.
Complete special projects as assigned.
Act as a liaison between patients and referring physicians.
Obtain precertification and/or referrals before procedures.
Coordinate and track internal and external marketing efforts.
Attend and schedule department meetings.
Answer and respond to incoming telephone inquiries about surgery and provide educational materials verbally and in print.