Surgery Scheduler

Surgery Partners, Inc•Durango, CO

12d•$20 - $32

About The Position

Animas Surgical Hospital is hiring a Surgery Scheduler to coordinate operative procedures and prepare operating room schedules. The scheduler receives procedure requests from physician offices and schedules cases according to established guidelines, ensuring that appropriate clinical and insurance coding information is collected. The role uses registration, insurance eligibility, and patient estimate tools; keeps ancillary departments and operating room staff informed of issues that may affect efficient care; and initiates use of open or released operating room block time while considering patient safety, access, efficiency, service, and physician satisfaction. The position also includes front-office and registration responsibilities, including greeting and assisting patients and families, answering and routing calls, verifying insurance, collecting payments, maintaining patient charts, and coordinating referrals. The role requires professional communication, organization, independent judgment, and adherence to confidentiality, hospital policies, and patient-service standards. It excludes clinical assessment, advice, and treatment. The position requires a high school diploma or equivalent. Healthcare office experience, medical terminology, multitasking, prioritization, and experience with Microsoft Office applications and website search engines are preferred. Employees must provide required immunization or immunity records before their first scheduled workday. Animas Health conducts a pre-employment drug screen, including marijuana.

Requirements

High school diploma or equivalent.
Ability to organize and prioritize tasks and complete assignments within allotted time.
Knowledge of procedures, medical terminology, basic anatomy, and anesthesia methods, with the ability to consult staff about unfamiliar protocols.
Knowledge of CPT and ICD-10 codes.
Ability to communicate professionally and effectively with patients, families, providers, staff, and other stakeholders.
Ability to work independently with little supervision.
Ability to maintain patient confidentiality and follow HIPAA policies and procedures.
Required vaccine records or evidence of immunity before the first scheduled workday, in accordance with the listed requirements for hepatitis B, influenza, measles, mumps and rubella, varicella, Tdap, and tuberculosis screening.
Must complete a pre-employment drug screen, including marijuana.

Nice To Haves

Office experience in a healthcare environment.
Medical terminology.
Multitasking and prioritization skills.
Experience with Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
Experience using website search engines.

Responsibilities

Coordinate and schedule surgical cases with patients, families, staff, provider offices, and the broader community, including surgeries, pre-operative physicals, and surgical planning tests.
Provide timely, accurate, and responsive information to patients, physician offices, and staff.
Coordinate with hospital vendors regarding surgical implants and equipment.
Communicate efficiently in writing and verbally with stakeholders.
Identify scheduling barriers, develop solutions, and suggest ways to streamline scheduling to management.
Confirm equipment and supply needs, including c-arm, hemasource, pathology, sterile surgical equipment, and special-order supplies.
Monitor the operating room schedule and appropriately release open block time.
Monitor and maintain the bed calendar to support appropriate bed scheduling and accurate census allocation.
Organize and prioritize work to complete assignments within allotted time and maintain workflow.
Apply knowledge of procedures, terminology, basic anatomy, anesthesia methods, CPT codes, and ICD-10 codes; consult staff when unsure of a protocol.
Follow and enforce scheduling guidelines and hospital policies and procedures.
Use judgment when relaying messages and providing information to patients, families, and visitors.
Work independently with little supervision and demonstrate professionalism, integrity, cooperation, and consideration in interactions.
Apply age and developmental-stage concepts when interacting with patients and families.
Assist patients and visitors with scheduling, registration, chart maintenance, and referrals.
Greet patients and visitors courteously and verify contact and insurance information.
Register patients and ensure demographic information is current.
Obtain and document required records, including physician orders, history and physical results, advance directives, patient bill of rights, and ownership disclosures.
Create, file, and retrieve patient charts while maintaining confidentiality and security.
Answer routine non-medical questions and provide routine non-medical instructions.
Enter new-patient demographic and insurance information into applicable systems.
Obtain required patient signatures for informed consent before services are provided.
Ensure referrals are available and coordinate patient-data exchange with referral sources when required.
Answer incoming calls, handle them when appropriate, and otherwise route calls or take messages.
Collect, verify, and enter insurance and third-party payment information into the applicable system.
Coordinate insurance verification with insurance companies through online eligibility systems when needed.
Explain patients’ financial responsibility and collect payments such as procedure copayments.
Escort patients through the Center when needed to support office flow.
Follow HIPAA policies and procedures.
Maintain office-supply inventory.
Participate in the QAPI and Safety Program and observe hazardous-material awareness requirements.
Perform other duties as assigned and support the hospital’s mission, values, customer service, quality improvement, confidentiality, and cooperative working environment.