Surgery Scheduler

Integrated Medical Professionals PLLC•Village of Rockville Centre, NY

6d•$23 - $26•Onsite

About The Position

The Surgery Scheduler schedules and preauthorizes surgeries and specialized procedures for the physician and medical practice, including follow-up appointments. The role reviews required pre-operative tests, medications, allergies, and medical history with patients; understands insurance requirements; and manages precertifications needed to obtain benefits. The Scheduler responds promptly and accurately to written and oral correspondence about scheduling changes or cancellations, multitasks, and handles obstacles while providing outstanding customer service. This position is based at the practice’s office at 143 N. Long Beach Rd, Suite 1, Rockville Centre, NY 11570. The schedule has no weekends, evenings, or holidays.

Requirements

High school diploma or equivalent.
At least one year of scheduling experience in a surgery center and/or medical office setting.
Knowledge of healthcare systems operations, such as electronic medical records.
Knowledge of database management.
Knowledge of medical terminology, healthcare coding systems, and clinic functions.
Knowledge of governmental regulations and compliance requirements.
Knowledge of Medicare, Medicaid, managed care, and other third-party payer guidelines.
Excellent verbal and written communication skills.
Excellent organizational skills and attention to detail.
Customer-oriented approach and ability to remain calm in difficult situations.
Ability to build relationships with patients and show empathy and compassion.
Ability to work independently and manage deadlines.
Ability to work courteously and cooperatively with team members and patients.
Skill in using computer programs and applications, including Microsoft Office.
Compliance with HIPAA patient-confidentiality requirements and organizational health and safety policies.

Responsibilities

Schedule office, surgery-center, and hospital-based procedures with the appropriate provider and time and location slot, using the appropriate scheduling code.
Obtain surgery preauthorizations through insurance companies, schedule procedures at the designated facility, and accurately enter information into the scheduling system.
Maintain a surgical log for statistical analysis.
Provide patients with pre-surgical packets confirming procedure dates and pre-operative instructions.
Coordinate with surgical facilities regarding special equipment or personnel needed for procedures.
Ensure pre-operative laboratory tests are ordered, tracked for completion, and correctly scanned into the patient’s electronic medical record.
Use clinical knowledge to determine whether an appointment is consistent with the diagnosis or indications provided by the provider.
Audit the automated phone system daily to confirm call information and phone-call schedules are accurate and updated when necessary.
Verify and re-verify scheduling for accuracy before schedules are published.
Coordinate with surgery-center and hospital staff to support cohesive patient-care services.
Treat patients and referring physicians with courtesy and respect in person and by phone.
Maintain patient confidentiality and comply with HIPAA requirements.
Follow applicable laws, regulations, the Solaris Health Code of Conduct, and organizational policies and procedures; report suspected concerns or violations promptly and complete annual compliance training on time.
Perform other position-related duties as assigned.