Surgery Scheduler

USPI • Grand Rapids, MI

28d • Onsite

About The Position

The Surgery Scheduler is responsible for scheduling pediatric, adult, and geriatric patients for the surgery center and assists with insurance verification when needed. The Surgical Scheduler must display excellent telephone etiquette as he/she manages calls of utmost importance to providing quality and continuity of individual patient care.

Requirements

• High school graduate or equivalent.
• 1+ years of experience in surgery scheduling and/or medical office.
• Excellent communication skills.
• Excellent planning and organizational skills.
• Ability to work under pressure.
• Excellent telephone etiquette.
• Thorough knowledge of medical terminology.
• Ability to handle and prioritize multiple tasks.
• Having the ability to foresee problems.
• Alertness and adaptability to change in situation.
• Holds all patient information confidential.

Responsibilities

• Schedules all surgical procedures.
• Obtains and enters all necessary information from surgeon or scheduler requesting OR time.
• Is aware of instruments and equipment limitations of the department.
• Communicates with OR Director/Administrator regarding managing block time.
• Allows adequate time for each procedure according to physician request.
• Allows adequate time for room turnover.
• Attempts to schedule similar types of cases in the same room to increase efficiency.
• Communicates special equipment, instrument, supply, and staffing requests to the OR Director.
• Proofreads and edits all surgery schedules before distributing.
• Contact surgeon’s offices two days prior to schedule to confirm surgical times and procedures.
• Refers conflicts and procedural questions to the OR Director.
• Keep all department managers informed of changes affecting current schedule.
• Assists with completing forms for add-on procedures.
• Prepares and distributes a “week at a glance” to assist with departmental staffing.
• Attempts to minimize down time of rooms between cases.
• Prepares final version of schedule for the following day.
• Assists other employees when time allows.
• May be asked to visit surgeon offices for marketing purposes.
• Is consistently punctual and shows a responsible and dependable pattern of attendance.
• Participates and supports BDP/QI programs and activities.
• Cross-train in front desk areas, to include Switchboard, Insurance Verification, and Check-in.

Benefits

• Medical, dental, vision, disability, and life insurance
• Paid time off (vacation & sick leave) – Starting PTO accrual is 15 days per year.
• 401k retirement plan
• Paid holidays
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, AD&D, auto & home insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED