HFMG Surgery Scheduler Ambulatory - Medical Center

Health First Careers • Melbourne, FL

5d • Onsite

About The Position

The Surgical Scheduler must schedule office based and hospital procedures consistent with the patient’s diagnosis and procedure request. Also requires excellent customer service skills in interfacing with internal and external customers. The Surgical Scheduler must be able to respond to both written and oral correspondence regarding appointments, cancellations, and delays. This role provides exceptional administrative support to the assigned department, providers, and patients.

Requirements

• High School Diploma or GED.
• Minimum three (3) years’ experience in ambulatory healthcare environment performing administrative duties.
• Knowledge of medical terminology.
• Knowledge of CPT and ICD-10 codes.
• Ability to use critical thinking skills and formulate logical decisions to apply clinical coding guidelines to health record documentation.
• Ability to read and comprehend instructions, correspondence, memos, and electronic mail (English).
• Must be detail and accuracy oriented.

Nice To Haves

• Certified Medical Assistant/Registered Medical Assistant.
• Preferred (1) year experience in a surgery scheduling role.

Responsibilities

• Schedule pre-operative and post-operative appointments.
• Schedule surgical procedures at multiple ORs.
• Coordinate surgical assistance and arranges for surgical equipment representatives to be available and present for procedures.
• Ensure that H & Ps (history & physical exams) are sent to appropriate facility.
• Update physician calendars with surgical schedule as changes are required.
• Order/schedule diagnostic testing as appropriate and enter into EMR.
• Ensure pre-operative clearance is obtained.
• Complete disability paperwork for surgical patients.
• Enters surgical charges into financial system for accurate invoicing.
• Greets patients in the ambulatory setting, ensuring a positive customer experience.
• Answers multi-line telephones handling both internal and external calls. Responds to phone messages within the HFMG standard return call period.
• Answer or triage patient questions associated with the surgery schedule, procedures, preparation or after-care.
• Make outward-bound call to patients having outpatient procedures, the day after surgery to check on their status and to answer any questions.
• Communicate with physician office/registration staff regarding documentation concerns related to medical necessity/post discharge queries as necessary to clarify documentation/coding related issues.
• Respond and relay documentation/coding issues/concerns from and to Health First departments and physician’s offices.

Benefits

• Diversity and inclusion are essential for our continued growth and evolution.
• Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates.
• Different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results.
• It fuels our innovation and connects us closer to our associates, customers, and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED