Surgery Counselor

HealthPartners • Saint Louis, MN

5d • Onsite

About The Position

The Surgery Counselor helps patients and their families understand the cataract surgery process and the appointments and tests required before and after surgery. The role schedules phone-in requests for cataract consultations, mails informational brochures, and coordinates information for business services functions, including CPT-10 and ICD-10 coding.

The Surgery Counselor greets patients arriving for cataract consultations and explains the appointments they will need. After consultation, the Surgery Coordinator meets with the patient to schedule surgery and related appointments, including advanced diagnostic testing. The Surgery Counselor explains standard and elective options and potential out-of-pocket expenses, including insurance copays. Once the surgeon selects the recommended lens and surgical technique, the Surgery Counselor discusses the recommended options, finalizes the patient's IOL lens upgrade decision, obtains any remaining signatures, and collects out-of-pocket expenses.

This is a non-union, 1.0 FTE (80 hours per pay period), non-exempt day-shift position in Saint Louis Park, Minnesota. The full pay range is $21.36–$32.04 per hour, based on experience and internal equity.

Requirements

• Two years of related experience in an ophthalmic and/or healthcare environment.
• Knowledge of medical terminology and CPT-10 coding.
• Ability to build rapport with patients and efficiently explain appointments and scenarios, including putting anxious patients at ease.
• Detail orientation and strong computer and organizational skills.
• Ability to navigate between three computer programs and operate a printer, telephone, photocopier, and fax machine.

Responsibilities

• Ensure patients understand the cataract surgery process and the appointments and tests required before and after surgery.
• Schedule phone-in requests for cataract consultations.
• Mail informational brochures to patients.
• Coordinate information for business services functions, including CPT-10 and ICD-10 coding.
• Greet patients arriving for cataract consultations and explain the appointments they will need.
• Explain standard and elective options and potential out-of-pocket expenses, including insurance copays.
• Discuss the surgeon’s recommended lens and surgical technique options with patients and finalize their IOL lens upgrade decision.
• Obtain final signatures on forms and collect out-of-pocket expenses.

Benefits

• Medical and dental insurance, beginning on the first day of the month following start.
• 401(k) with match.
• Time away from work.
• Disability insurance.
• Fertility benefits.
• Tuition reimbursement.
• Employee assistance program.
• Onsite clinic.
• Additional benefits are offered.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed