Surgery Coordinator
About The Position
The Surgery Coordinator assists patients with all aspects of surgery scheduling and coordinates pre-operative preparations to support confidence in their medical care and make the surgical experience as smooth as possible. The role provides patient education about medications, post-operative instructions, and what to expect before and after surgery or a procedure, and obtains insurance authorizations for surgery patients. The position works in a primarily office-based environment with controlled temperatures, limited direct exposure to hazardous physical substances, and usually low-to-moderate noise. The employee must not engage in activities that constitute the practice of ophthalmology or interfere with the clinician-patient relationship. Clinicians retain sole responsibility for professional services provided to patients.
Requirements
- High school education, GED, or equivalent.
- Excellent oral and written communication and interpersonal skills; ability to contribute as a team player.
- Knowledge of and skill in using Word, Excel, and standard office equipment.
- Ability to respond to common inquiries from customers, staff, vendors, and other community members.
- Ability to draw valid conclusions, use sound judgment, and make decisions under pressure.
- Ability to interpret and apply policies and procedures.
- Professional and respectful conduct toward others.
- Detail orientation, organization, process focus, problem-solving, self-motivation, proactivity, and customer-service focus.
- Willingness to make timely and accurate independent decisions based on available information, which may be vague or limited.
- Ability to multitask effectively in a fast-paced and sometimes ambiguous environment without compromising work quality.
- Ability to prioritize tasks and projects with limited direction while contributing to clinic success.
- Ability to sit, stand, walk, handle or feel, reach, see, talk, and hear as required by the job.
- Ability to frequently lift or carry materials typically weighing less than 20 pounds and occasionally stoop, kneel, bend, or crouch.
- Finger dexterity to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.
Nice To Haves
- Experience in the ophthalmology industry.
- Experience in a medical office and/or customer service.
Responsibilities
- Coordinate and schedule patients for surgical procedures based on physician recommendations.
- Verify patient demographics, health history, and insurance information.
- Navigate and accurately schedule patients in the Care Cloud EMR System.
- Serve as a liaison among patients, surgeons, and the hospital throughout pre-operative preparations.
- Explain the need for a complete physical exam, including lab work, EKG, chest x-ray, and informed consent, at the time of scheduling.
- Answer telephone inquiries from patients and their families concerning surgery and related concerns.
- Follow up with physicians and labs to ensure test results are received and sent to the hospital or Surgery Center.
- Maintain a professional appearance and demeanor in accordance with company policies.
- Keep commitments and inform the direct supervisor about work progress, timetables, and issues.
- Help maintain a clean, neat, and cheerful environment where patients feel comfortable.
- Comply with applicable state, federal, and other regulations and policies, including OSHA, WC, HIPAA, ADA, FEHA, DOL, and HR policies and practices.
- Perform other duties as assigned by management.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
