Surgery Coordinator

Acuity Eye Group•Costa Mesa, CA

About The Position

The Surgery Coordinator assists patients with all aspects of surgery scheduling and coordinates pre-operative preparations to help patients feel confident in their medical care and make the surgical experience as smooth as possible. The coordinator also helps educate patients about medications, post-operative instructions, and what to expect before and after surgery or other procedures, and obtains insurance authorizations for surgery patients. This is primarily an office-based role. The employee must follow applicable regulations and company policies, maintain a professional demeanor, keep their direct supervisor informed of work progress and issues, and help maintain a clean, neat, and welcoming environment. The role does not involve practicing ophthalmology or controlling or interfering with the clinician-patient relationship; clinicians retain sole responsibility for professional services provided to patients.

Requirements

High school education, GED, or equivalent.
Excellent oral and written communication and interpersonal skills.
Knowledge of and ability to use Word, Excel, and standard office equipment.
Ability to respond to common inquiries from customers, staff, vendors, and other community members.
Ability to draw valid conclusions, apply sound judgment, and make decisions under pressure.
Ability to interpret and apply policies and procedures.
Ability to communicate and interact professionally and respectfully.
Detail-oriented, organized, process-focused, and able to solve problems.
Self-motivated and proactive, with a customer-service focus.
Ability to make timely and accurate decisions based on available information, which may be vague or limited.
Ability to multitask and work effectively in a fast-paced and sometimes ambiguous environment without compromising work quality.
Ability to prioritize tasks and projects with limited direction and contribute to clinic success.
Ability to sit, stand, walk, handle or feel, reach with hands and arms, see, talk, and hear.
Ability to frequently lift or carry materials typically weighing less than 20 pounds.
Ability to occasionally stoop, kneel, bend, or crouch.
Finger dexterity to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.

Nice To Haves

Experience in the ophthalmology industry.
Experience in a medical office and/or customer service.

Responsibilities

Coordinate and schedule patients for surgical procedures based on physician recommendations.
Verify patient demographics, health history, and insurance information.
Accurately schedule patients in the Care Cloud EMR System.
Liaise among patients, surgeons, and hospitals regarding pre-operative preparations.
Explain the need for a complete physical examination, including lab work, EKG, chest x-ray, and informed consent.
Answer telephone inquiries from patients and their families about surgery and related concerns.
Follow up with physicians and laboratories to ensure test results are received and sent to the hospital or Surgery Center.
Maintain a professional appearance and demeanor in accordance with company policies.
Keep commitments and inform the direct supervisor of work progress, timetables, and issues.
Help maintain a clean, neat, and cheerful environment for patients.
Comply with applicable state, federal, and other regulations, including OSHA, WC, HIPAA, ADA, FEHA, DOL, and company HR policies and practices.
Perform other duties as assigned by management.