Surface Logistics Coordinator

Kintetsu World Express Inc.•Delta, BC

57d•Hybrid

About The Position

The Surface Logistics Coordinator’s role is to provide exemplary customer service and logistics support for our valued clients This includes providing pricing and service options, booking and monitoring shipments, and acting as a first point of contact for customer inquiries. The Surface Logistics Coordinator will work to build meaningful, long-term partnerships with our customers and key vendors to support business growth objectives.

Requirements

Formal Academic training in a related field of study from two-year college or technical school and six months to one- year related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Intermediate personal computer skills including electronic mail, routine database activity, word processing, spreadsheet, graphics, etc.

Responsibilities

Act as first point of contact for external and internal client inquiries including pricing and booking requests.
Negotiate competitive multi-modal freight rates with partners.
Facilitate end-to-end support for customer shipments including booking shipments with carrier partners.
Prepare and ensure accuracy of shipping documentation.
Track shipments and provide proactive updates to customers while making necessary milestone updates in TMS.
Investigate and resolve shipping challenges and deploy corrective actions.
Provide exemplary customer support and communication to build strong client partnerships.
Work with clients to expand business portfolio and enhance current logistics program.
Audit and approve vendor invoices to ensure accuracy and resolve discrepancies.
Provide support for KWE Fleet related activities as needed.
Support Claims department to resolve customer challenges as needed.
Ensure carrier Service Level Agreement compliance requirements are met.
Support miscellaneous reporting and administrative requirements for internal and external customers.
Provide cross-functional support to internal departments as required.
Comply with all safety policies, practices and procedures.