Surety Underwriting Associate

CNA•Sioux Falls, SD

8d•Hybrid

About The Position

Under limited supervision, performs in an accurate and timely manner technical and administrative tasks related to the processing of business correspondence. Supports strong customer focus by providing fast, courteous, high-quality service to our agents. This role will start September 14th, 2026.

Requirements

Good verbal and written communication skills.
Good organizational and follow-up skills.
Good listening skills and customer service skills.
Ability to resolve issues and problems.
Ability to work independently and effectively in a high-volume environment.
Knowledge of Microsoft Office Suite and other business-related software.
Ability to handle multiple tasks and prioritize work.
Typically, a High school diploma or equivalent.
One to two years of related experience preferred.

Responsibilities

Within designated authority and following established procedures, performs routine selection, evaluation, and rating of the least complex risks. Corresponds with our licensed agents on the decision.
Identifies class codes and descriptions, correctly calculates premiums, penalties, rates, and other using the rate manual and control file. Additionally, selects correct classification of product/risk on bond submissions from the 8,000 surety products. Selects the correct bond form from the library of 7,500 forms based upon the 50,000 obligees.
Identifies exception processing by obligee and agency/program preferences and applies rules accordingly.
Completes data entry and file preparation of new business or notary business utilizing the BPST/HOD application, or performs the completion of bond, policy, and related forms using a typewriter or data base application; or operate a PC to compile business correspondence.
Effectively navigates from multiple system applications to process business correspondence. Understand and be proficient in the use of the system applications including (ImageRight Workflow, Email Form Letters, and Outlook); and PC software including (Surety Forms Generator, IVANS, Book Manager, Risk Scoring, and Credit Report).
Cross trains in a variety of business types including cancellations, adjustments, renewals, notary, typing, word processing, and direct bill.
Exhibits a thorough knowledge of business correspondence and the proper workflow path of each item. (Transaction types, new biz, adjustment, renewal)
Communicates frequently in a professional manner with agents via telephone, fax or written correspondence as required.
Participates in key account business relationships through processing, telephone contact with multiple internal and external groups such as clients, obligee contact, and underwriting contacts.
Provides assistance and/or training to other Underwriting Associates as needed. May perform additional duties and project work as assigned.