Surety Claims Coordinator

Avalon Risk Management Insurance Agency LLC • Schaumburg, IL

1d • $46,000 - $50,000 • Hybrid

About The Position

Avalon Risk Management is seeking a professional, detail-oriented Surety Claims Coordinator based in Schaumburg, Illinois. This role is suited to someone ready to develop specialized expertise in international trade and logistics insurance. Prior bond experience or an adjuster license is not required. The Coordinator proactively works with importers and brokers to gather documentation, build and maintain claim files, identify potential concerns, and help resolve open matters before a formal demand is made against the surety. The role provides claim information and support to licensed Claims professionals and the Bond Underwriting team, while delivering responsive, professional service to clients.

The position offers hands-on exposure to developing claims, external deadlines, documentation, customer interactions, escalation decisions, and the judgment involved in surety claims. Employees who demonstrate readiness may progress toward a Surety Claims Specialist (Adjuster) role, subject to business need, readiness, and applicable licensing requirements; advancement is not guaranteed. This is a full-time, exempt salaried position with a starting base compensation range of $46,000–$50,000 per year. After a 90-day introductory training period, new hires are eligible for a hybrid in-office and work-from-home environment.

Requirements

• Professional experience in a detail-intensive environment; prior bond experience is not required.
• Ability to learn complex processes and manage a high volume of documentation.
• Ability to stay organized while working to external deadlines.
• Professional communication skills and sound judgment about when to act and when to seek help.
• Dependability, comfort with change and ambiguity, and interest in developing technical knowledge in international logistics and surety claims.
• Demonstrated experience providing high-quality, professional customer support while following established, complex procedures.

Nice To Haves

• Experience in insurance support, importation, logistics, contracts, finance, billing, or another detail-intensive professional environment.
• A professional degree or related logistics experience.
• Genuine curiosity about international logistics.
• Interest and readiness to develop toward becoming a licensed Surety Claims Specialist (Adjuster).

Responsibilities

• Proactively contact importers and brokers, usually by email with follow-up phone calls, to gather claim documentation, begin claim files, and work matters to a conclusion of no further action or further review.
• Identify suspicious or concerning claim activity using program guidelines and learned judgment, and create tickets for corrective action review.
• Clearly communicate claim activity details to the Bond Underwriting team.
• Recommend intent-to-terminate action on delinquent bonds when escalation is warranted.
• Make basic claim payment recommendations to Surety Claim Specialists based on client communication and formulaic guidelines.
• Email Liquidated Damages claims to importers and brokers before demand is made on the surety, based on automated reports or client activity reports.
• Collect and record proof of payment and other documents to mitigate Liquidated Damages, Debit Voucher, and Increased Duty Bill claims before demand is made on the surety.
• Document and upload received materials to claim files accurately and on time.
• Escalate and forward files to Claim Specialists, including files involving a demand on the surety.
• Coordinate collateral verification checks using the request template.
• Email Intent to Terminate notifications for delinquent bonds.
• Search online for current importer addresses and contact information.
• Facilitate payments involving brokers, importers, and Customs.
• Assist with data-gathering projects, record information in appropriate systems, and generate claim-tracking reports.
• Assist with mail and claim intake and forward payments to appropriate parties as needed.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Tuition reimbursement
• Student debt assistance
• Hybrid in-office and work-from-home eligibility after a 90-day introductory training period

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed