Supv Quality Control - DEN

Southwest Airlines • Denver, CO

7d

About The Position

The Supervisor Quality Control leads and supports Aircraft Inspectors to ensure maintenance work meets Southwest’s quality standards, approved manuals, and regulatory requirements. The role coaches, trains, and develops Team Members and helps manage daily schedules, inspections, and authorizations. Working with Maintenance, Engineering, and the FAA, the Supervisor reviews procedures, audits maintenance records, and guides teams in correcting issues and improving maintenance quality. The position also monitors work in progress, supports vendors and maintenance partners, and reinforces safety and compliance through the Southwest Airlines Continuing Analysis and Surveillance Program (SWA CAMP).

This role supports all hours of Southwest’s operation, including early mornings, late evenings, and holidays. The Supervisor must be able to work any shift, including days, evenings, and graveyards, and travel up to 40–60% of the time, with some overnight stays. Weekend travel may be required. U.S. citizenship or current authorization to work in the U.S. is required; work authorization sponsorship is not available.

Requirements

• High school diploma or GED.
• Airframe and Powerplant (A&P) license.
• Broad working knowledge of transport-category maintenance and airline-industry Quality Control.
• Working knowledge of the Maintenance Procedures Manual, aircraft-related documents and manuals, aircraft paperwork procedures such as log pages and non-routines, and applicable CFR Part 121 FAA regulations.
• Proficiency with manufacturer maintenance requirements, FAA regulations and regulatory programs, and Airworthiness Limitations (AWLs).
• Proficiency using Microsoft products, multiple computer technologies, and Windows-based applications.
• Ability to communicate and present issues and solutions effectively to all levels of leadership, and to read and understand technical documents and assess their alignment with maintenance-program intent.
• Ability to adjust schedules as priorities change, manage multiple concurrent tasks and frequent interruptions, delegate and lead simultaneous tasks, and follow assignments through completion.
• Ability to identify appropriate people for tasks and provide ongoing coaching; ability to lead others without direct positional authority.
• Ability to obtain a SIDA badge and meet local airport requirements.
• Ability to work any shift, including days, evenings, and graveyards; comply with Company attendance standards; travel up to 40–60% of the time, including some overnight stays; and travel on weekends when required.
• Ability to obtain a passport for international travel.
• Must be at least 18 years old and a U.S. citizen or authorized to work in the United States; sponsorship is not available.
• Must maintain a well-groomed appearance under Company standards.
• Ability to perform duties at a limited-space workstation, desk, or office for extended periods; communicate and interact in English; and use a computer and office productivity tools with sufficient speed and accuracy.
• Must have corrected 20/25 vision in at least one eye and adequate hearing to facilitate inspections.
• Must be able to work in confined or cramped spaces for extended periods.

Responsibilities

• Guide the QC Inspector team and QC department to ensure work complies with approved manuals, including the Maintenance Procedures Manual.
• Assist the Manager with department scheduling and Inspector assignments.
• Help maintenance departments correct discrepancies in completed documents and provide feedback to involved individuals.
• Review and submit inspection procedures and methods intended to improve maintenance quality.
• Review procedures and work instructions with other departments to determine Quality Control requirements.
• Establish and manage performance standards for inspection personnel, and examine and authorize inspection personnel.
• Ensure Inspectors have the qualifications necessary to perform their duties.
• Assist with FAA liaison activities involving Maintenance and Engineering, including FAA correspondence and reports.
• Develop and implement inspection procedures and methods to improve maintenance quality.
• Perform detailed audits of paperwork and aircraft maintenance procedures.
• Assist in managing receipt of parts and materials used in the repair, alteration, and overhaul of Southwest aircraft, components, and parts.
• Provide technical support and guidance to Southwest Airlines, AEMP, and vendor personnel when requested.
• Monitor in-work performance and compliance of Southwest Airlines, AEMP, and vendor maintenance to ensure work follows approved manuals and references, including the Maintenance Procedures Manual, and complies with the SWA CAMP.
• Interface with Southwest Engineering during prototype or STC projects.
• Perform other job duties as directed by the Employee’s Leaders.
• Coach, develop, and engage Employees using SWA talent management practices; foster inclusion, recognition, and a safe work environment; and participate in continuous learning and development.

Benefits

• Free standby travel on any open seat on Southwest flights for the employee and eligible dependents.
• Company contributions to the Retirement Savings Plan of up to 9.3% of eligible earnings.
• Potential annual profit-sharing contribution to the Southwest Retirement Savings Plan, subject to Company discretion and plan terms.
• Competitive health insurance for the employee and eligible dependents, including pets; coverage options begin on the first day of employment, with enrollment within 30 days and coverage retroactively available to the first day.
• Additional bonus opportunities for eligible Leadership and individual contributor roles, awarded at Company discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED