DEN Quality Assurance & Compliance Lead

Covenant•Denver, CO

15h•Onsite

About The Position

Covenant Aviation Security (CAS) is seeking a Quality Assurance & Compliance Lead to support aviation security operations at Denver International Airport (DEN). The role leads site operational performance improvement activities through a quality assurance team. It guides routine overt and covert performance assessments, evaluates performance, provides corrective action, identifies improvement opportunities, and recommends those opportunities to site leadership. The position works closely with the site Assistant Director and other leaders. The Lead supervises the site quality assurance team and oversees compliance with company quality assurance processes, procedures, and documentation standards. The role schedules quality assurance activities, monitors their completion and recordkeeping, reviews collected data for trends, performs root-cause analysis, prepares recurring reports, and recommends corrective actions and improvements. It also conducts inspections, observations, and performance assessments of Security Officers throughout DEN, evaluates compliance with TSA regulations and applicable operational requirements, and provides immediate coaching and corrective instruction. Security Officer duties may be performed when needed to demonstrate procedures or support operations. The position operates throughout DEN in office and operational environments, including terminals, security checkpoints, perimeter gates, and other secured locations. Work may take place indoors or outdoors and involve varying weather, aircraft noise, moving vehicles, and active airport operations. The schedule is flexible and non-traditional, covering days, swing, and overnight shifts, with weekend, holiday, and extended-hour availability as operational needs dictate.

Requirements

Must be at least 21 years of age.
Must be a U.S. Citizen, U.S. National, or Lawful Permanent Resident.
Must possess a valid Driver's License.
Must obtain and maintain all required airport badges, clearances, and credentials.
Must possess or obtain a valid City and County of Denver Security Guard License.
High School Diploma or GED required.
Minimum four years of experience in security, loss prevention, aviation security, or a closely related field.
Minimum one year of experience at a Part 1542 regulated airport.
Working knowledge of TSA regulations, airport security operations, and compliance standards.
Must be available to work a flexible, non-traditional schedule across days, swing, and overnight shifts.
Weekend, holiday, and extended-hour availability is required as operational needs dictate.
Ability to observe operational performance, identify deficiencies, and provide effective coaching and corrective instruction.
Ability to speak, read, write, and understand English.
Must successfully pass all required background investigations.
Must present a professional appearance and demeanor at all times.
May be required to climb inside and bend under vehicles for vehicle inspections.
Must be physically, mentally, and emotionally capable of performing assigned duties, including normal or emergency duties involving moderate to arduous physical exertion.
Must be able to stand or walk/patrol for entire shifts, climb stairs, run, and perform self-defense.
Ability to stand, walk, and move throughout airport facilities for extended periods.
Frequently required to climb stairs and travel between terminals, checkpoints, offices, and operational locations.
Occasionally lift and carry up to 25 pounds.
Must be able to perform the duties of the position, with or without reasonable accommodation.

Nice To Haves

Associate's or Bachelor's degree in Criminal Justice, Aviation Management, Security Management, Business Administration, or a related field.
At least two years of experience at a Part 1542 regulated airport.
Previous experience conducting audits, quality assurance reviews, inspections, or compliance assessments.
Experience delivering classroom or hands-on operational training.
Supervisory or leadership experience within aviation security.

Responsibilities

Supervise the site quality assurance team responsible for monitoring and improving contract performance.
Implement and monitor site compliance with company quality assurance processes, procedures, and documentation standards.
Determine quality assurance activity schedules and implement them through team members.
Monitor activities through completion and ensure accurate, timely recordkeeping.
Monitor data collection and identify performance trends.
Conduct root-cause analysis on performance trends and recommend corrective actions and improvement opportunities to site leadership.
Prepare recurring quality assurance reports and provide management with trends, findings, and recommendations.
Conduct overt and covert quality assurance inspections, observations, and performance assessments of Security Officers assigned throughout DEN.
Evaluate employee compliance with TSA regulations, post orders, Standard Operating Procedures (SOPs), client requirements, and Covenant policies.
Provide immediate coaching and corrective instruction when deficiencies are identified.
Perform Security Officer duties when necessary to demonstrate proper procedures or support operational needs.
Perform additional duties as assigned.

Benefits

Medical, dental, and vision insurance, effective the first day of the month following 60 days of continuous employment.
401(k) retirement plan with company matching contributions.
Paid Time Off (PTO).
Company-paid life insurance.
Voluntary supplemental life insurance.
Company-paid transportation benefit, with a choice of RTD EcoPass or airport parking permit.
Employee Assistance Program (EAP).
Flexible Spending Accounts (FSA).
Company-furnished uniforms where applicable.
Paid training and professional development opportunities.