Supv Corporate Receptionists

Starkey Canada•Eden Prairie, MN

25d•$23 - $29

About The Position

The Supervisor Corporate Receptionists supports the daily workflow, operation and performance of the Corporate Receptionist team. This team is responsible for consistently serving our customers by providing the “Human Touch” of answering every call and greeting campus guests in a professional, friendly and efficient manner. This role will be serving our customers along with the team, while providing additional support responsibilities. Responsible for upholding and nurturing the values and culture of the department through positivity and teamwork. At Starkey, we are in the business of connecting people and changing lives. As a world leader in the manufacturing and delivering of advanced hearing solutions, we go to work each day to ensure every person on the planet has the opportunity to hear their very best. Founded in 1967, Starkey is known for its innovative design, development and distribution of comprehensive digital hearing systems. Headquartered in Eden Prairie, Minnesota, Starkey has more than 5,000 employees globally, operates 29+ facilities and does business in more than 100 markets worldwide. Here’s a video about the people behind Starkey’s groundbreaking innovation: https://www.youtube.com/watch?v=GjhRQ7qzlI0 Hearing is key to our health and happiness. Starkey is much more than the hearing aids we produce. We are in the business of connecting people and changing lives. We believe being able to hear the world and the people around us is as essential to the human experience as breathing. Many recent advances are already being recognized as disruptive technologies that have positioned Starkey hearing aids as the industry’s first devices that go beyond providing just audiological amplification. Our hearing aids now incorporate Artificial Intelligence, embedded activity sensors, language translation and transcription services, as well as an always-on personal voice assistant.

Requirements

High School Degree or equivalent required
Minimum 3 years receptionist/customer service desire
Strong computer foundation with ability to multi-task between numerous applications
Strong organizational skills
Excellent communication skills and ability to resolve conflict
Leadership, coaching and problem solving
Microsoft Office 365

Responsibilities

Transfer calls to internal teams and employees
Check in and provide badges for visitors
Direct visitors to the correct location/building
Provide information and support to internal employees
Manage Receptionist team schedule and workflow
Verify and approve team timecards and manage PTO requests
Provide team performance management through continuous feedback and one on ones
Verify and communicate information to the team
Train all new team members
Manage training documentation
Support ongoing training needs for the team
Maintain an accurate directory
Knowledge Management Administrator
Manage system issues and be point of contact for IT
Perform consistently in measured core areas
Support our Starkey Mission and Customer Service core values– lead by example and hold team accountable
Adhere to and support our policies, procedures, and work requirements
Adhere to and support the guidelines outlined in the Employee Guidelines and Market Development Handbook
Play an active role in developing professionally
Other duties/responsibilities as assigned