SUPV RESTAURANT

Caesars Entertainment • Biloxi, MS

1d

About The Position

This role involves overseeing front-of-house operations in a restaurant setting, ensuring high-quality service standards, managing staff, and maintaining operational efficiency. The supervisor will be responsible for guest satisfaction, employee development, and budget management.

Requirements

• Demonstrated ability to supervise, coach, and develop employees
• Experience in creating and managing schedules
• Knowledge of budget management, labor costs, and operational expenses
• Familiarity with cash handling procedures
• Ability to demonstrate and reinforce service standards

Responsibilities

• Ensure consistent, high-quality service standards across all outlets
• Oversee front-of-house operations, including casino beverage service and restaurant outlets
• Verify all opening, closing, and operational procedures are performed to standards
• Conduct regular floor presence, including table visits, to ensure guest satisfaction and build relationships
• Maintain a clean, safe, and properly functioning environment in all areas
• Supervise, coach, and develop supervisors and front-of-house employees
• Implement and oversee training programs to ensure service excellence
• Conduct employee evaluations, performance appraisals, and development planning
• Maintain positive employee relations and administer progressive discipline when necessary
• Demonstrate and reinforce service standards (friendly greeting, engagement, guest satisfaction, and warm farewell)
• Create and manage schedules to ensure optimal service levels and labor efficiency
• Ensure training and staffing plans are executed accurately and timely
• Manage budgets, labor costs, and operational expenses while minimizing overtime
• Monitor cash handling procedures, including cash drops and cashier accuracy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed