Supv, Call Transfer

Hilton Grand Vacations • Orlando, FL

13d

About The Position

This role involves coaching and developing front-line Vacation Advisors through side-by-side and recorded call monitoring. It also includes tracking attendance, schedule adherence, and sales performance at the team member level. The position requires collaboration with other departments to ensure all package sales adhere to sales guidelines.

Requirements

• Coaching and developing front line Vacation Advisors
• Side by side and recorded call monitoring
• Tracking attendance, schedule adherence and sales performance at the team member level
• Work with other departments to ensure all package sales are within sales guidelines
• Follow up on any system issues with TDI
• Verify room and tour availability as needed
• Confirm QA process has been followed as directed
• Handle PTO and schedule exception requests for team members

Responsibilities

• Coaching and developing front line Vacation Advisors
• Side by side and recorded call monitoring
• Tracking attendance, schedule adherence and sales performance at the team member level
• Work with other departments to ensure all package sales are within sales guidelines
• Follow up on any system issues with TDI
• Verify room and tour availability as needed
• Confirm QA process has been followed as directed
• Handle PTO and schedule exception requests for team members

Benefits

• Medical/Dental Benefits
• Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates
• 50% off at participating hotel-operated restaurants
• Share additional discounted room nights

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed