Supervisor Call Transfer

Hilton Grand Vacations • Orlando, FL

4d

About The Position

This role involves supervising front-line Vacation Advisors, focusing on coaching, performance tracking, and ensuring adherence to sales guidelines. The position also includes handling system issues, verifying availability, confirming QA processes, and managing team member PTO and schedule exceptions.

Responsibilities

• Coaching and developing front line Vacation Advisors
• Side by side and recorded call monitoring
• Tracking attendance, schedule adherence and sales performance at the team member level
• Work with other departments to ensure all package sales are within sales guidelines
• Follow up on any system issues with TDI
• Verify room and tour availability as needed
• Confirm QA process has been followed as directed
• Handle PTO and schedule exception requests for team members

Benefits

• Medical/Dental Benefits
• Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates
• 50% off at participating hotel-operated restaurants
• Ability to share additional discounted room nights

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed