Supv, Call Transfer

Hilton Grand Vacations • Orlando, FL

13d

About The Position

This position involves coaching and developing front-line Vacation Advisors, monitoring their performance through side-by-side and recorded call reviews, and tracking attendance, schedule adherence, and sales performance at the team member level. The role also requires collaboration with other departments to ensure all package sales comply with sales guidelines. Additionally, the position may perform supportive functions as determined by the supervisor, such as following up on system issues with TDI, verifying room and tour availability, confirming QA processes, and handling PTO and schedule exception requests for team members.

Requirements

• Coaching and developing front line Vacation Advisors
• Side by side and recorded call monitoring
• Tracking attendance, schedule adherence and sales performance at the team member level
• Work with other departments to ensure all package sales are within sales guidelines
• Follow up on any system issues with TDI
• Verify room and tour availability as needed
• Confirm QA process has been followed as directed
• Handle PTO and schedule exception requests for team members

Responsibilities

• Coaching and developing front line Vacation Advisors
• Side by side and recorded call monitoring
• Tracking attendance, schedule adherence and sales performance at the team member level
• Work with other departments to ensure all package sales are within sales guidelines
• Follow up on any system issues with TDI
• Verify room and tour availability as needed
• Confirm QA process has been followed as directed
• Handle PTO and schedule exception requests for team members

Benefits

• Medical/Dental Benefits
• Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates
• 50% off at participating hotel-operated restaurants
• Share additional discounted room nights

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed