Supportive Housing Services Coordinator

CHOC•Arden Arcade, CA

2d•$26 - $28•Onsite

About The Position

The Supportive Housing Services Coordinator supports residents in maintaining stable housing and improving well-being through voluntary, individualized, nonclinical case management and supportive services. The Coordinator builds trusting relationships, conducts assessments, develops resident-directed service plans, connects residents with resources, and follows up on identified needs and goals. Working collaboratively with residents, property management, community partners, and CHOC’s Community Impact team, the Coordinator promotes housing retention, independence, and quality of life through trauma-informed, culturally responsive, and Housing First-aligned practices. Services are tailored to assigned properties and resident needs. Scheduled working hours are driven by the volume of agency referrals to assigned properties. The position begins as part-time and may transition to full-time as referral volume increases. The Coordinator responds to urgent resident welfare or safety concerns during assigned work hours under CHOC procedures; the position does not provide clinical treatment or 24-hour crisis response.

Requirements

An associate’s or bachelor’s degree in social work, human services, psychology, or a related field is preferred; equivalent relevant experience is considered.
Experience in permanent supportive housing, homelessness services, case management, behavioral-health-related community services, or other human services is preferred.
Knowledge of, or ability to learn, Housing First principles, trauma-informed approaches, harm reduction, resident choice, and local supportive-service systems.
Ability to build trust with residents from diverse backgrounds and with complex service needs while maintaining professional boundaries and confidentiality.
Skills in nonclinical assessment, individualized service planning, resource coordination, conflict de-escalation, and housing-focused problem-solving.
Effective oral and written communication, basic computer proficiency, and accurate, timely case documentation.
Ability to work independently, prioritize a caseload, and collaborate with property management and external service providers.
Sound judgment, initiative, organization, and appropriate prioritization of resident needs.
Empathy, cultural humility, respectful communication, and ability to establish trusting relationships without judgment.
Commitment to voluntary services, resident self-determination, inclusion, confidentiality, professional ethics, and appropriate boundaries.
Flexibility and resourcefulness in responding to changing resident and site needs, and commitment to CHOC’s mission, policies, procedures, and service standards.
Reliable transportation to assigned work location(s); a valid driver’s license and insured vehicle may be required if driving is an essential assigned duty.
Occasional evening or weekend availability may be requested with advance notice, within approved work hours.
Ability to move throughout the assigned property and attend community meetings or activities as needed; ability to assist with basic setup and cleanup of resident activities, including occasional lifting or moving of supplies consistent with safe work practices.
Lived experience of homelessness, housing instability, behavioral health challenges, or navigating supportive-service systems is welcomed and may be considered alongside education and professional experience; applicants are not required to disclose personal histories.

Nice To Haves

Lived experience of homelessness, housing instability, behavioral health challenges, or navigating supportive-service systems.
Experience in permanent supportive housing, homelessness services, case management, behavioral-health-related community services, or other human services.
Associate’s or bachelor’s degree in social work, human services, psychology, or a related field.

Responsibilities

Engage residents through consistent, respectful outreach; explain voluntary services and support informed choice about participation.
Conduct initial and ongoing nonclinical assessments of residents’ strengths, needs, barriers, and goals, and develop and update individualized service plans with them.
Provide case management, practical problem-solving, resource navigation, referrals, and follow-up to support housing stability and self-sufficiency.
Help residents access benefits, income supports, healthcare, behavioral health services, transportation, food, and other community resources; coordinate warm referrals when appropriate.
Identify emerging housing-retention concerns, including lease-compliance challenges, and work with residents on prevention and resolution while remaining separate from property-management enforcement.
Coordinate with property management and approved referral or service partners as appropriate, sharing only information authorized or necessary under applicable policies and confidentiality requirements.
Respond to urgent resident welfare or safety concerns during assigned work hours in accordance with CHOC reporting, referral, and emergency procedures.
Maintain timely, accurate, objective, and confidential case notes, assessments, service plans, resident contacts, referrals, follow-up, and outcomes.
Participate in case coordination, interdisciplinary meetings, resident transitions, and service-provider collaboration as appropriate and authorized.
Maintain knowledge of community resources and cultivate partnerships to expand access to supportive services.
Prepare required service reports and program documentation for supervisors, funding sources, and applicable property or service agreements.
Provide guidance to assigned student interns or volunteers as appropriate, and participate in supervision, training, and continuous improvement.
Perform other related duties consistent with the position and assigned program needs.