Client Care Technician | Supportive Housing Services

Valley Behavioral Health•Salt Lake City, UT

10d

About The Position

The Client Care Technician provides direct support to individuals residing in residential and housing programs. The role assists the multidisciplinary treatment team and fosters a safe, stable, and therapeutic environment while helping residents work toward self-sufficiency, treatment goal achievement, and personal growth. At Valley Plaza, technicians support residents in building skills, confidence, and support systems for greater independence by teaching life skills and encouraging progress toward personal goals. The position is full-time, with a mix of day and swing shifts: Monday, Tuesday, and Wednesday from 4:00 p.m. to 12:00 a.m., and Saturday and Sunday from 8:00 a.m. to 4:00 p.m. Pay starts at $17.00 per hour and is calculated based on years of related work experience. An additional $1.00 per hour shift differential applies when clocked in for at least three hours between 3:00 p.m. and 11:00 p.m.

Requirements

High school diploma or equivalent.
Minimum age of 21.
Current driver's license.
CPR certification after hire.
Valley de-escalation certification after hire.

Nice To Haves

Previous behavioral health or social services experience.
Previous experience with medication management.

Responsibilities

Engage clients in activities and interactions designed to encourage achievement of treatment and recovery goals.
Provide individualized support to help clients address personal challenges and capitalize on opportunities for improvement.
Model and teach independent living skills, including hygiene, budgeting, meal preparation, and time management, in one-to-one sessions and weekly group sessions.
Observe, interact with, and assess clients’ behavior, and communicate significant observations to the treatment team.
Conduct accountability conversations with clients regarding behavior, goals, and program expectations.
Perform routine room and common area inspections to ensure cleanliness, safety, and program compliance.
Collect urine analysis samples and ensure proper documentation and storage in accordance with policy.
Distribute medications and follow medication management and documentation procedures.
Maintain accurate and timely documentation of client interactions, interventions, and incidents.
Use assessment tools such as urine analyses and Outcome Questionnaires to inform care and track progress.
Connect clients with pro-social community-based activities to enhance social support and engagement.
Act as an ongoing liaison between clients and service teams, including property management and external stakeholders, based on treatment and program goals and requirements.
Transport clients to off-site appointments, community activities, or resources as assigned and within program guidelines.
Meet direct care expectations.
Participate in ongoing professional development activities to meet agency and position requirements.

Benefits

$1,000 retention sign-on bonus.
Tenure-based service increases and performance bonuses.
On-demand pay access to a portion of earned wages before payday.
15 days of accrued paid time off annually, increasing by one day with each year of service.
10 paid holidays.
Two wellness days.
Paid parental leave.
Medical, dental, vision, life, and disability insurance for eligible team members working 30 or more hours per week.
Voluntary accident, hospital indemnity, critical illness, financial protection, and pet insurance options.
Basic Life, Accidental Death & Dismemberment, and Long-Term Disability Insurance at no cost to eligible team members.
Medical expense reimbursement through the Garner HRA, up to $2,000 for individuals and $4,000 for families.
Health Savings Account contributions with a company match of up to $900 for individuals and $1,800 for families, depending on medical plan selection.
401(k) plan with pre-tax and Roth contributions and a company match of up to 6% of annual salary.
Tuition reimbursement.
New licensure reimbursement.
Paid training and conference attendance.
Continuing education reimbursement and paid time for continuing education.