Supportive Housing Receptionists (FT $17.00/Hour)

Catholic Charities of Onondaga County•Syracuse, NY

About The Position

Catholic Charities of Onondaga County is seeking a full-time Supportive Housing Receptionist to greet and assist clients and visitors and provide clerical support to agency departments. The role requires courteous, prompt, and accurate assistance to callers and visitors, professional representation of the agency, and sound judgment when handling confidential client, staff, and management matters. The position is 35 hours per week and pays $17.00 per hour. Receptionists support visitor sign-in and routing, mail and email handling, and office equipment troubleshooting. They also participate in supervision, staff meetings, training, and professional development, and must be able to respond flexibly to emergencies that may require changes in schedule or work assignment. The role operates under funding-source guidelines and Catholic Charities policies and procedures.

Requirements

High school diploma or GED.
At least 1 year of relevant experience.
NYS driver's license.
NYS Child Abuse Registry clearance.
Strong oral and written communication skills.
Customer service skills and attention to detail.
Knowledge of computer systems and computer operations.
Data-entry experience and familiarity with web-based billing systems.
Proficiency in Microsoft Excel and Microsoft Word.
Mobility sufficient to drive to and participate in meetings at clients' homes and community facilities, which may not meet federal accessibility standards for people with disabilities.

Nice To Haves

Administrative experience.
Flexibility, patience, a team-oriented approach, and energy.
Understanding of diverse cultures.

Responsibilities

Greet and assist clients and visitors and provide supportive clerical assistance to agency departments as needed.
Courteously, promptly, and accurately direct or assist callers and visitors.
Assist with sign-in procedures and direct visitors to appropriate offices.
Print name tags as needed.
Monitor entrances using security cameras and alert staff to suspicious activity.
Accept, post, and distribute mail efficiently and accurately.
Retrieve and respond to incoming emails.
Troubleshoot office equipment problems, such as copy-machine issues, and ensure appropriate vendors are contacted for repairs.
Represent the agency in a positive and professional manner.
Use sound judgment in handling confidential client, staff, and sensitive management matters.
Attend and participate in individual supervision, staff meetings, training sessions, and professional development opportunities as required.
Handle emergency situations that may require flexibility of time and work-area assignment.
Follow guidelines established by funding sources and Catholic Charities policies and procedures.