Supported Employment Coordinator

Goodwill of Southwestern Pennsylvania•Pittsburgh, PA

12h•Onsite

About The Position

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”. We offer a wide range of career opportunities ranging from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. [https://www.goodwillswpa.org/work-at-goodwill/] You can help. We can show you how. DIVISION OVERVIEW: Goodwill SWPA’s Human Services division is responsible for making Goodwill’s overarching vision a reality: enhancing people’s dignity and quality of life by strengthening communities and helping those with barriers to employment reach their full potential through workforce education and support. The Human Services division fulfills this mission providing high quality, outcome-oriented services for program participants by utilizing a comprehensive service delivery model covering a broad array of social programs. DEPARTMENT OVERVIEW: Within the Human Services Division is the Disability Services department. Disability Services is integral to achieving Goodwill’s mission of helping individuals with disabilities realize their full potential and lead fulfilling, independent lives. Support programs provided by the Disability Services department are designed to guide participants to higher rates of self-sufficiency. The Adult focused programming in Disability Services centers on creating opportunities for people with disabilities to gain skills, volunteer, train for work, and obtain employment in their community. In addition to workforce development and community integration, Disability Services also provides retirement options for eligible participants. Participants enrolled in work and community focused programs receive both job readiness and skills training to prepare them for employment across a variety of industries, such as retail, food service, housekeeping, production, and more. Disability Services also includes specialized programs for placement services for individuals with mental health issues and or intellectual disabilities. PROGRAM SUMMARY: The Disability Services department houses our adult oriented Supported Employment program. The Supported Employment program offers individualized plans to support participants in achieving their career goals. Program participants receive full-cycle assistance through the job search process, starting with career counseling to help participants set career goals, comprehensive support services through the job search and interview process, on the job support at the beginning of employment, and job loss interventions as needed. Supported Employment services are available to individuals with disabilities who are working with the Office of Vocational Rehabilitation (OVR), or are eligible for IDD waiver funding. POSITION SUMMARY: The Supported Employment Coordinator is responsible for developing, coordinating, and overseeing employment services for individuals with disabilities or barriers to employment. This role includes supervision of staff, program development, and ensuring high-quality service delivery while supporting participants in obtaining and maintaining meaningful, competitive employment through individualized support, employer partnerships, and effective program management.

Requirements

Associates Degree in Human Services, Education, Psychology, Rehabilitation Science, Social Work, or other relevant field AND 2 years relevant experience.
Bachelors Degree in Human Services, Education, Psychology, Rehabilitation Science, Social Work, or other relevant field AND 1 year of relevant experience.
Experience providing service coordination or case management with families.
Ability to coordinate services and report to funders.
Proven ability to monitor and report on program performance and make recommendations
Experience formalizing services Documentation and preparing billing
Qualified candidates must have a valid driver's license, active insurance policy, and reliable transportation for local travel.
Candidates are expected to complete background checks assigned by Goodwill SWPA, including a National Criminal Background check, prior to their first day of employment.
Candidates are expected to provide current, valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH) prior to their first day of employment.

Nice To Haves

Experience supervising staff or leading a team.
Demonstrative success managing multiple caseloads.

Responsibilities

Supervise, support and evaluate supported employment staff (e.g., Placement and Retention Specialists).
Recruit and provide onboarding, training, ongoing professional development, and regular supervision meetings.
Assign caseloads and monitor staff performance to ensure quality of service.
Plan and administer budgets for programs, equipment and services.
Establish and oversee administrative procedures to meet objectives set by senior management.
Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program outcome standards.
Develop and maintain relationships with local employers to identify training or job opportunities
Facilitate relationships with funders and referral sources.
Coordinate efforts with program leadership and staff to ensure appropriate placements, support and follow-along services.
Collaborate with families, service providers and community partners to support participant success.
Continuously research and analyze community needs to determine new programming, program directions and goals.
Develop new services or relationships to meet the needs of the participants.
Maintain up-to-date knowledge of community resources and available employment supports to ensure competitiveness of program offerings.
Contribute to grant writing, program proposals, and funding development efforts.
Stay current on industry trends, best practices and regulatory changes in supported employment.
Collect, maintain and analyze participant data including employment and retention outcomes.
Track key performance indicators such as job placements, retention, average wages at placement and participant and funder satisfaction surveys.
Generate reports for internal reviews, audits, funders and regulatory agencies.
Ensure timely and accurate service documentation in accordance with program and funding requirements.
Track and record billable services in order to submit accurate and timely billing information and supporting documentation for reimbursement (e,g., Medicaid waver, OMHSAS, Vocational Rehabilitation, IDD waiver etc.,) in order to remain compliant with funding requirements and relevant guidelines.
Maintain a current and up-to-date understanding of and comply with all company policies and procedures.
Contribute to short and long-term organizational planning and strategy as a member of the management team.