Support Worker

The Salvation Army Canada and Bermuda Territory•Toronto, ON

1d•Onsite

About The Position

The Salvation Army is seeking a dedicated Support Worker to provide professional care and support to individuals on conditional release from Federal Correctional Institutions. This role involves a full range of duties including intake assessments, ongoing tracking, logging, and essential communications with the Community Residential Facility Staff Team and Parole Office. The position operates within a faith- and values-based organization committed to serving people of all backgrounds and walks of life.

Requirements

Post-secondary certificate in Human Services, Corrections, or similar programs.
Experience in Correctional & Justice Services.
Certificates in CPR/First Aid or willingness to obtain.
Ability to obtain or provide an original copy of a current Criminal Record & Judicial Matters Check (Level 2 check) that is less than six (6) months old and acceptable to The Salvation Army.
Previous experience working in a corrections setting.
Willingness to support the Salvation Army’s Mission, Vision, and Values Statements.
Excellent interpersonal and communication skills (written and verbal) in English.
Proficient computer skills using Word, Excel and other office software including databases.
Sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
Tolerance and compassion for individuals of diverse social and cultural backgrounds.
Effective conflict resolution and problem-solving skills.
Ability to intervene effectively in crisis situations and use authority constructively.

Nice To Haves

French language skills would be an asset.
Certification in First Aid/CPR.

Responsibilities

Participate in Case Management Teams, including completion and submission of Level of Service Inventory (LSI) and Case Needs Analysis.
Prepare and distribute Case Notes on individual residents.
Ensure the Residence and grounds are maintained in a clean and hygienic manner, taking remedial action when required.
Report needed repairs to the Director.
Conduct Independent House Checks at the beginning of each shift and minimally two per shift, accounting for the presence and safety of all occupants.
Conduct additional "Walk Abouts" per shift.
Record all house check and walk about information in the log.
Maintain daily logs in the Reception office, noting all persons entering/departing, significant contacts, alarm status, and shift change information.
Initial residents’ daily itineraries and verify them prior to resident departures.
Log all required call-ins and updates into appropriate binders.
Answer all incoming telephone calls and ensure all visitors and guests have signed in/out.
Complete Shift-Change form and report information at regular Shift-Change meetings.
Ensure Count Information is correct and that all important information is passed on to all participants.
Confirm accuracy of the dot board and make changes when necessary.
Complete reviews of weekend pass lists and post lists on the pass board weekly, including curfew extensions.
Ensure office supplies are stocked and identify items needing replenishment.
Print out weekend spot check lists and post them on the clip board.
Complete a bi-weekly inventory of all cleaning and food supplies, replenishing and ordering as needed.
Create new chore lists monthly, considering resident health, work schedules, and length of residency.
Conduct room searches of men's belongings when requested by the Director or designate.
Maintain all residents' files in a complete and organized fashion.
Perform any other duties deemed necessary by the Director or Designate to fulfill contractual obligations to Correctional Services Canada.