Support Worker

The Salvation Army Canada and Bermuda Territory•Windsor, ON

2d•Onsite

About The Position

The Program Support Worker at The Salvation Army is responsible for providing professional, compassionate and respectful services to the clients of The Salvation Army Windsor Centre of Hope. The incumbent will be charged with ensuring that clients are served in a manner befitting Christian standards, attitudes, principles and goals, with care and concern for the spirit, body and mind of the individual.

Requirements

Minimum Secondary School Diploma
Criminal Records Check with vulnerable sector screening
First Aid/CPR certificate
WHIMS certificate
Medical clearance
Minimum of 2 years of prior related experience
Computer skills in all aspects of Microsoft Office and client date management system required
Good oral, written and electronic communication skills
Good interpersonal skills, self-motivated and disciplined
Attention to detail, problem solving and analytical skills.
Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility.
Excellent organizational skills, ability to follow detailed instruction.
Develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Nice To Haves

A University degree, college diploma or certificate from a recognized institution with studies in counseling or related experience is asset.
Non-Violent Crisis Intervention training
Valid driver’s licence

Responsibilities

Participate in development and implementation of client case plan
Report to program Manager progress, changes and / or regression in the client’s status
Within the client’s existing environment encourage, where applicable, positive life-style alternatives: socialization, grooming and hygiene, external social opportunities, respect for dignity of themselves and others, support client ownership of own actions and problem solving
Help clients develop problem solving and coping skills
Hand out and ordering of medications, record medication on e-MAR system or manual record sheet, as per policy
Monitor basic medical care and follow-up documents, help residents book their appointments
Identify unhealthy and inappropriate behaviors i.e. substance abuse, etc. and consult program Manager
Plan and implement a meaningful weekly program held at WCOH
Crisis Intervention
Provide referrals or general information to community members
Register new residents and properly complete all the documents as required
Refer clients to the appropriate people for counseling, administration, housing information and social services assistance
Building safety check, identifying any safety and security needs, nighttime bed check, and ensure the building’s security and staff/residents safety
Clean and sanitize duties, working with residents and ensuring their room clean
Assist dispensing PNA for client when required
In an emergency, use stairs to evacuate clients in the building to outside safe place
Available for other WCOH duties as needed
Communicate with outside agencies as required
To perform computer data entries on the client service system, input monthly statistics, maintain accurate records of client stays
To prepare correspondence and reports to direct Manager
Answer the telephone professionally, direct calls and take messages as required
Greet all visitors to the WCOH, directing them to the appropriate area
Accept mail and deliveries
Accept, receipt and place in safe any monies received at Front Desk Office
Serve clients in a manner befitting Christian standards, attitudes, principles and goals, with care and concern for the spirit, body and mind of the individual
Ensure that fire safety and public health standards are maintained
As required and as applicable, make suggestions that will improve efficiency, working conditions or procedures to the Manager
Participate in regular staff meetings to review operational effectiveness
Participate in other staff meetings when relevant
Follow policy receiving money
Follow policy to assist giving out client’s personal allowance money