Support Worker

The Salvation Army Canada and Bermuda Territory•Yellowknife, NT

1d•Onsite

About The Position

Under the direction of the THARP Supervisor, the employee provides resident support services, on-site supervision, and security for the THARP location. This role involves assisting program participants with personal care, forms, and requests, interacting positively with them, and supporting on-the-land activities. The position requires meticulous database and logbook entries for medications, behaviors, intakes, and discharges. The Support Worker must explain and reinforce program information, carefully assist with and document medication administration, and respond to medical emergencies. Regular reporting on participant behaviors to the Caseworker or Supervisor, immediate reporting of critical incidents, and daily follow-up on participant chores are essential. The role also includes admitting and discharging program participants according to established policies and procedures. Additionally, the Support Worker is responsible for site management and security, reporting facility concerns, ensuring facility security through locking doors and monitoring comings and goings, completing room checks, assisting with room searches, and ensuring participants do not exceed personal effects limits. They will also assist with packing participant belongings, preparing rooms for new participants by washing linens and providing supplies, and ensuring the facility is clean and tidy for the next shift. Administrative support includes answering telephones, relaying messages, sending emails, completing records such as Client Medication, Incident Reports, and Case Notes, and performing filing duties. Maintaining accurate participant records, attending staff meetings, and staying current with policies and procedures are also key responsibilities. The role requires working wake shifts during the night and maintaining healthy working relationships with NWT Resource Centre & Bailey House staff, allied professionals, and referral representatives. Relaying pertinent information promptly to appropriate personnel and following formal lines of communication are expected. The Support Worker is responsible for the safe and efficient utilization of the facility and its equipment, understanding and adhering to legal requirements, implementing appropriate emergency procedures (CPR, fire evacuations), completing unusual occurrence documentation, and identifying/reporting unsafe conditions. Knowledge of the THARP physical layout, including safety equipment, is required. The office should be maintained in a clean and professional manner.

Requirements

Post-Secondary Education or related experience in Social Services
High School Graduate
Conflict Resolution
First Aid
Mental Health First Aid
Non-Violent Crisis Intervention or Verbal Judo
Suicide Intervention
WHMIS
Clear Criminal Record Check
Appropriate computer skills are obtained through general introduction courses in computers or through practical experience.
Ability to work within the mandate of and embrace the mission of The Salvation Army
The ability to respond appropriately, decisively, and effectively in crisis situations and in a stressful environment
Effective communication in English both written and oral
Effective assessment, observation, and recording skills
Implement policy and procedures
Ability to work within a teamwork structure
Understanding of Indigenous cultures, addictions, mental wellness and other social issues
Computer skills are required
Valid Vulnerable Sector Screening
Valid First Aid certificate
WHMIS
The Salvation Army’s on-line certification for abuse prevention
Clear internal abuse registry check
Participate in mandatory training

Nice To Haves

previous experience or training in corrections, security, and/or addictions work setting

Responsibilities

Assisting program participants with personal care concerns
Providing program participants with supplies as required
Assisting program participants with forms and requests as required
Interacting and communicating positively with program participants throughout the shift
Assisting program participants and Caseworker with on the land activities as needed
Database entries – notes, behaviour, meds, intakes, discharges
Doing manual logbook entries for meds and other supports
Explaining/reinforcing information provided to program participants in a consistent and professional manner
Carefully assisting program participants with their medication and documenting same
Responding to medical emergencies within the facility
Regularly reporting to the THARP Caseworker or Supervisor concerning program participants behaviours
Immediately reporting critical incidents to the on-call supervisor or the THARP Supervisor
Daily follow up of program participant chores to ensure completion
Admitting and discharging program participants according to the Policies and Procedures, manual documentation and logbook
Reporting any facility concerns to the THARP Supervisor or designate
Assuring security of facility through locking appropriate doors and monitoring program participants comings and goings
Completing room checks as part of the duty rounds
Assisting with room searches as directed by the Caseworker or THARP Supervisor
Ensuring that program participants do not exceed their allowable limit of personal effects
Assist as needed with packing of program participant belongings and ensuring rooms are ready and clean for new program participants (wash linens and towels; provide needed supplies)
Ensure facility is left generally clean and tidy for following shift
Answering the telephone and relaying messages to program participants and other departments as required
Sending e-mail messages as required
Completes records such as: Client Medication; Incident Reports; Case Notes, etc.
Completing filing duties as needed, which may include preparing new files, archiving old files, retrieving archived files when there are returning program participants, taking and retrieving files from 2nd floor of Resource Centre
Maintaining accurate program participant records
Attending all scheduled staff meetings
Maintaining current understanding of policies and procedures
Works wake shift during the night
Maintaining healthy working relationships with NWT Resource Centre & Bailey House staff, allied professionals and other referral representatives
Relaying pertinent information related to program participants concerns, operational issues, community issues, etc. promptly to appropriate personnel
Following formal lines of communication as identified by The Salvation Army organizational structure
Other duties as assigned by THARP Supervisor or designate
Understanding and adhering to legal requirements
Implementing appropriate emergency procedures related to the facility and/or the program participants (i.e. CPR, fire evacuations, etc.)
Completing unusual occurrence documentation as required (when employee or client has an accident on site – report within 24 hours to The Salvation Army)
Identifying and reporting any unsafe conditions promptly to the THARP Supervisor or designate
Knowing the THARP physical layout, including location of smoke alarms, fire extinguishers, communications radio, storage rooms, laundry room, janitorial room, etc.
Maintaining a clean and professional looking office