Support Technician
525 Technologies•Montgomery, AL
•Onsite
About The Position
As a Support Technician at 525 Technologies, you will provide frontline technical support, ensuring our clients and internal teams experience seamless operations. You will troubleshoot hardware, software, and network issues, while delivering exceptional customer service and problem resolution.
Requirements
- Proven experience in technical support or similar role
- Knowledgeable enough to resolve Tier I and Tier II level requests independently
- Knowledge of operating systems (Windows, Mac, Linux) and office software.
- Familiarity with networking concepts is a plus (TCP/IP, DNS, VPNs).
- Excellent troubleshooting skills with a customer-centric approach.
- Strong communication skills, both written and verbal.
- Ability to prioritize and manage multiple tasks in a fast-paced environment.
- Strong customer skills and approachable to all
Nice To Haves
- Certifications like CompTIA A+, Network+ (preferred).
Responsibilities
- Diagnose and resolve technical hardware, software, and network issues.
- Respond promptly to support tickets, calls, and emails from clients and internal users.
- Provide clear, concise guidance and support to non-technical users.
- Install, configure, and maintain IT systems, applications, and equipment.
- Collaborate with other IT teams to escalate and resolve complex issues.
- Document procedures, solutions, and issue resolutions.
- Continuously seek ways to improve support processes and systems.
- Learn to run cabling and install data drops
- Learn to install and configure audio-visual products
Benefits
- Opportunity for advancement
- Training & development
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
