Support Technician

525 Technologies•Atlanta, GA

22h•Onsite

About The Position

As a Support Technician at 525 Technologies, you will provide frontline technical support, ensuring our clients and internal teams experience seamless operations. You will troubleshoot hardware, software, and network issues, while delivering exceptional customer service and problem resolution. 525 Technologies ownership comes from a technical and problem-solving background. The founding ideas and principles are centered around the understanding, helping, and supporting customers with technical needs. Years in the making, we finally launched on May 25, hence the “525”. 525’s goal is exceeding the needs of our customers. We do this by making their processes more efficient and cost-effective. Our solutions, products, and services are strategically designed to go above and beyond our mission statement, “Making technology simple”.

Requirements

Proven experience in technical support or similar role.
Knowledgeable enough to resolve Tier I and Tier II level requests independently.
Knowledge of operating systems (Windows, Mac, Linux) and office software.
Familiarity with networking concepts is a plus (TCP/IP, DNS, VPNs).
Excellent troubleshooting skills with a customer-centric approach.
Strong communication skills, both written and verbal.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Strong customer skills and approachable to all.

Nice To Haves

Certifications like CompTIA A+, Network+ (preferred).

Responsibilities

Diagnose and resolve technical hardware, software, and network issues.
Respond promptly to support tickets, calls, and emails from clients and internal users.
Provide clear, concise guidance and support to non-technical users.
Install, configure, and maintain IT systems, applications, and equipment.
Collaborate with other IT teams to escalate and resolve complex issues.
Document procedures, solutions, and issue resolutions.
Continuously seek ways to improve support processes and systems.
Learn to run cabling and install data drops.
Learn to install and configure audio-visual products.