Support Technician

LCP TRACKER INC • New Braunfels, TX

23h • Onsite

About The Position

LCPtracker, Inc. is a cloud-based software (SaaS) provider specializing in labor compliance for public works construction projects. Headquartered in Orange, CA, with offices in New Braunfels, TX and Fenton, MI, LCPtracker helps government agencies and prime contractors meet Davis-Bacon/prevailing wage compliance requirements. The company has been recognized as one of the “Best Places to Work” in Orange County since 2017. The Support Technician role involves handling incoming customer phone calls and answering daily emails quickly and efficiently with the highest level of professionalism, providing support for LCPtracker software and systems.

Requirements

• High School Diploma or equivalent
• Basic computer knowledge
• Customer Service experience and knowledge
• Ability to manage your assignments and meet deadlines

Responsibilities

• Handle incoming customer phone calls and answer all daily emails quickly and efficiently with the highest level of professionalism
• Learn and be proficient in using and providing support for LCPtracker software and systems
• Use multiple web applications simultaneously
• Identify customer’s needs, clarify information, research issues and provide solutions and/or alternatives
• Build sustainable customer relationships and engage clients by going the extra mile
• Assist customers with technical difficulties experienced with LCPtracker and escalate issues as appropriate
• Use the company's CRM system, FreshService, to document all communication with customers
• Follow-up with customers in regard to problems, concerns, and/or questions about current, outstanding and pending cases
• Become knowledgeable about LCPtracker’s software and services

Benefits

• Paid Time Off
• 10 Paid Holidays
• Phantom Stock
• 401k Plan with up to 4% company match
• Medical Benefits (Health, Vision and Dental)
• Life Insurance (company paid)
• Long-Term Disability and Short-Term Disability (company paid)
• Employee discounts and perks program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees