Support Technician III

AdamsPlace•Murfreesboro, TN

1d•Remote

About The Position

We are looking for a senior-level Support Technician III who knows Homecare Homebase (HCHB) inside and out. In this role, you’ll be the go-to technical and operational resource for our home health and hospice workflows. You’ll work closely with clinical staff, operational leaders, and tech teams to solve complex system issues, improve performance, and keep our remote end-users moving forward.

Requirements

Hands-on experience supporting Homecare Homebase in a technical, clinical, or application support role (Required).
A strong understanding of home health and hospice workflows, documentation, and operational practices.
Proficiency with Windows, Microsoft 365, Teams, and remote support tools.
The ability to untangle complex technical/workflow issues quickly in a fast-paced environment.
Solid communication and customer service skills, with a track record of supporting remote users.

Responsibilities

Serve as the primary escalation point for advanced HCHB and clinical application issues.
Diagnose and resolve complex software, workflow, and user problems across multiple remote locations.
Audit records and data for accuracy and timeliness, reviewing results directly with nursing and medical staff.
Supervise medical records staff, coordinate schedules, delegate assignments, and help interview, train, and onboard new team members.
Ensure the strict confidentiality and security of all clinical data.
Help oversee and complete coding using current ICD and CPT classifications as needed.