Technician III, Campus Support Services

Tarrant County College District•Detroit, MI

7d•Onsite

About The Position

This role provides frontline technology support for faculty, staff, and students by responding to requests for equipment, supplies, and technical assistance. The position supports inventory management, performs minor equipment repairs, and installs and troubleshoots computer hardware and software. The role also produces campus-level instructional and promotional digital media and serves as a liaison for campus technology needs, including user support and training.

Requirements

Associate's degree or 60 college credits and three (3) years' working experience related to the Essential Performance Requirements, or any equivalent combination of education and work-related experience
Knowledge of Creston and Extron equipment
Knowledge of advanced computer graphics and computer networking
Skilled in using and supporting microcomputers
Skilled in excellent customer service and interpersonal relationships including strong listening, verbal, and written communication
Skilled in using computerized platforms and applications, as well as enterprise systems, including word processing, spreadsheet, and presentation software
Ability to work effectively in a collaborative environment
Ability to think critically to effectively solve and communicate problems in a fast-paced environment where the demands for work are varied, and unpredictable in scope and volume
Ability to analyze data and provide sound recommendations based on policy, procedure, practice, and existing regulations while exhibiting strong attention to detail and organization
Ability to proactively and independently align objectives, determining if supporting tasks are being completed accurately, timely, and advancing goals

Nice To Haves

Degree in Information Technology, Computer Information Systems, or related field
Current AV certification

Responsibilities

Completes scheduled technology setups; ensures equipment is in good operating condition, correct software, firmware, and updates are done to the integrated systems
Answers client's inquiries in person and via telephone concerning systems operation and responds to emergency calls for assistance/Performs repairs/adjustments on equipment
Assists with equipment troubleshooting, maintenance, and research; provides system testing and troubleshooting expertise on high-end A/V integrated control systems (i.e., Extron/Crestron)
Diagnoses system hardware, software, and operator problems; instructs user in use of equipment, software, and manuals
Responds to faculty and administrative requests for technology support; provides AV orientation to faculty and clients using the technology so they can utilize it effectively
Assists with maintaining inventory of all campus technology equipment
Maintains the schedule of campus events related to technology and assists with the installation and preparation of technology for events
Assists with scheduling requests for equipment and software for classrooms
Assists in the production of digital media classroom instructional materials and marketing videos for the campus as well as maintenance of all associated documentation in the pre-production, production, and post-production stages of the video process (i.e., familiar with Adobe CS6/Premiere, etc.)
Assists the district Video Support team and the Video Conferencing team as needed
Participates on behalf of the College in external community organizations and associations as assigned to support the essential performance requirements
Attends the workplace regularly, reports to work punctually, and follows a work schedule to keep up with the demands of the worksite
Completes all required training and professional development sessions sponsored through Tarrant County College (TCC)
Supports the mission, values, goals, and principles of the College