IT Support Technician III

Sinch • United States,

22h • $48,000 - $72,000 • Remote

About The Position

As an IT Support Technician you provide first line, on-site, end user support as a part of Sinch’s Global IT support team. Curiosity, user friendliness and willingness to learn is essential. This role involves installing, configuring, and maintaining hardware and software. You should be able to work independently and take full ownership of your own work as well as be a team player.

Requirements

• 2-3 years experience of working with IT Support
• Good knowledge of Windows and macOS
• Good knowledge of Microsoft 365 administration
• Experience of Azure and Active Directory
• Experience of Android and iOS devices
• Fluency in written and spoken English
• IT degree
• Experience in Microsoft environment

Responsibilities

• First line support for all IT issues
• Office IT equipment
• Device management and software/hardware troubleshooting and fixes.
• Administration of Microsoft 365 and related systems
• Documenting solutions

Benefits

• Comprehensive market competitive medical, dental, and vision plans.
• Variety of supplemental plans
• Access to telehealth for all participants.
• Free virtual counselling resources through our global Employee Assistance Program.
• Roth and Pre-tax 401(k) options including an employer match.
• Generous paid time off program.
• Paid parental leave and family planning support.
• Flexible remote work offerings.
• Paid time off to support a volunteer program of your choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED