IT Support Specialist III

Modular Mission Critical • Caroline County, VA

1d • Onsite

About The Position

About Modular Mission Critical ModularMission Critical™ is the manufacturing campus for M.C. Dean’s complex, modular product line for datacenters and critical infrastructure. Located just north of Richmond, VA, this site is growing fast serving customers worldwide. Important openings include assemblers for our production lines and engineers and designers for products and continuous improvement. Join M.C. Dean’s more than 9,000 employees around the world making an impact through innovations in power and technology. Why Join Us? Our people are passionate about innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment for employees to build long-term careers.

Requirements

• High school diploma with 4+ years of relevant experience.
• AZ-900 fundamentals, A+ and Network+ certifications.
• Demonstrated experience performing the duties described above.
• Technical knowledge and related skills in the following areas: Windows 10, Windows 11, and, optionally, MacOS concepts, organization, and core administration and troubleshooting tools.
• Microsoft Active Directory (AD), Azure AD / Entra ID concepts, administration, and troubleshooting tools.
• Endpoint provisioning using Microsoft Intune, Autopilot, and comparable tools.
• Familiarity of remote support tools.
• MS Office 365 desktop application and collaboration tools (MS SharePoint, MS OneDrive, MS Teams) fundamental concepts, account provisioning, privileges, and troubleshooting tools.
• TCP/IP networking concepts (IP addressing, routing), core protocols and services (e.g., DHCP, DNS) and troubleshooting tools.

Nice To Haves

• Optionally, MacOS concepts, organization, and core administration and troubleshooting tools.

Responsibilities

• PC configuration support, including troubleshooting advanced issues related to OS configuration, hardware/driver compatibility, network connectivity, and provisioning tools (e.g., MS Autopilot, MS Intune).
• Advanced account administration, including creation and management of project-specific groups, collaboration accounts, virtual desktop infrastructure (VDI), and secure environment access.
• Advanced configuration and troubleshooting of software compatibility and configuration issues for a wide range of applications, including but not limited to MS Office 365 components, engineering design software (e.g., BlueBeam Revue, Autodesk product suite, and related), and software as a service (SaaS) platform.
• Troubleshooting network connectivity issues in a geographically distributed / multi-site secure environment based on zero-trust network architecture.
• Initial Escalation-level support, including assisting more junior team members with their tasks, developing / improving technical procedures, and providing training.
• Reviewing and updating support requests (tickets) in the ITSM ticketing tool, providing regular updates, initiating escalations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED