IT Support Specialist III

A-CAP Services LLC • Miami, FL

4d • Onsite

About The Position

A-CAP is seeking a hands-on IT Support Specialist who thrives at the intersection of technology, operations, and security. This role is the primary IT resource for the Miami office, responsible for ensuring systems run smoothly, employees are set up for success, and critical compliance requirements are met. The IT Support Specialist will collaborate with internal teams and external partners, including the managed services provider (MSP), to deliver reliable infrastructure, manage access, and support audits, playing a crucial part in maintaining a secure, efficient, and scalable environment.

Requirements

• 4+ years of experience in IT support, systems administration, or a related role.
• Strong understanding of IT infrastructure, end-user support, and access management.
• Clear communication skills and a service-oriented mindset.
• Must be self-driven and a team player.
• Applicants must be authorized to work for ANY employer in the U.S.

Nice To Haves

• Familiarity with compliance frameworks such as SOC 2 is preferred.
• Experience working with third-party IT vendors is a plus.
• Strong organizational and problem-solving skills with the ability to manage multiple priorities.
• Microsoft certifications (MS-900, AZ-900, MD-102).
• AWS/Azure Associate-level certifications.

Responsibilities

• Serve as the primary liaison with the MSP and other IT service providers.
• Coordinate issue resolution, service requests, and ongoing support needs.
• Manage and support IT infrastructure for the Miami office, including network, hardware, A/V, and end-user systems.
• Troubleshoot technical issues and ensure minimal disruption to business operations.
• Oversee equipment setup, upgrades, and inventory tracking.
• Perform periodic user access reviews to ensure appropriate system permissions.
• Support identity and access management processes in alignment with company security policies.
• Assist with SOC 2 audits, including evidence collection and control validation.
• Respond to regulatory and internal audit requests in a timely, organized manner.
• Manage onboarding and offboarding processes, including provisioning and deprovisioning system access, hardware setup, and account management.
• Maintain IT documentation, policies, and procedures.
• Support general IT administrative tasks and identify opportunities for process improvement and standardization.

Benefits

• Competitive compensation programs
• Employer-sponsored medical, dental, and vision insurance
• Paid Life & AD&D Insurance (for employees and families)
• Paid Disability Insurance (STD + LTD)
• Paid Parental Leave
• Paid Vacation and Sick Leave
• Paid Holidays
• Voluntary Supplemental Insurance
• Safe Harbor 401(k) plan with employer match
• Other benefits and perks

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed