IT Specialist III

Cedar Point Federal Credit Union • Lexington Park, MD

5d • $61,224 - $81,347

About The Position

Are you a technology professional who enjoys solving complex challenges and helping others succeed? Cedar Point Federal Credit Union is seeking an IT Specialist III to serve as a key member of our IT team. In this role, you will provide advanced Tier III technical support for enterprise systems, applications, end-user devices, and digital banking platforms. You will serve as the primary escalation point for complex technical issues affecting employees and members, ensuring timely and effective resolution. You will manage employee system and application access, ensuring secure provisioning, modifications, and deprovisioning in accordance with security standards. You will partner with vendors and internal teams to troubleshoot issues and improve service delivery. You will also provide guidance and mentorship to junior IT staff while helping drive continuous improvement across the department.

Requirements

• Associate's Degree in Information Technology, Business, or a related field (or equivalent experience)
• At least two years of technical support/help desk experience.
• At least two years of customer service experience.
• Strong troubleshooting, problem-solving, and communication skills.
• Experience supporting computer hardware, software, operating systems, and user access management.

Nice To Haves

• Credit Union or financial institution experience.
• Experience supporting digital banking platforms.
• CompTIA A+, Security+, Microsoft IT Support, or similar certifications.
• Experience mentoring team members and collaborating across departments.

Responsibilities

• Provide advanced Tier III technical support for enterprise systems, applications, end-user devices, and digital banking platforms.
• Serve as the primary escalation point for complex technical issues affecting employees and members, ensuring timely and effective resolution.
• Manage employee system and application access, ensuring secure provisioning, modifications, and deprovisioning in accordance with security standards.
• Partner with vendors and internal teams to troubleshoot issues and improve service delivery.
• Provide guidance and mentorship to junior IT staff while helping drive continuous improvement across the department.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree