IT Specialist

Ken Garff Automotive Group•Salt Lake City, UT

4d•$21 - $25•Onsite

About The Position

The IT Specialist will serve as the first point of contact for IT support requests via service desk tickets, providing on-site support within an assigned geographic area. This role involves troubleshooting hardware, software, and connectivity issues, supporting common business applications, and assisting with user onboarding and offboarding. The specialist will also be responsible for imaging, configuring, deploying, and supporting various devices, as well as documenting solutions and following IT processes and security best practices.

Requirements

2+ years in IT operations, technical support, or a related technology role
Working knowledge of Microsoft 365 Admin
Solid understanding of Windows OS
Intermediate hardware troubleshooting and repair skills
Endpoint management
Modern business technology
Strong organizational, documentation, and customer service skills
Ability to manage multiple priorities in a fast-paced environment
Analytical mindset with the ability to troubleshoot issues, coordinate solutions, and improve technology processes
Basic understanding of cybersecurity concepts, including identity and access management, multi-factor authentication, endpoint security, and phishing awareness
At least 18 years old
Authorized to work in the U.S.
Hold a valid driver's license
Maintain a professional appearance

Nice To Haves

Experience with Windows, macOS, and iOS operation, deployment, and management
Familiarity with Active Directory user management
Experience with RSAT tools such as DHCP and DNS
Experience with remote support tools
Basic knowledge of endpoint management or imaging tools
IT-related certifications (A+, Network+, etc.)

Responsibilities

Serve as first point of contact for IT support requests via service desk tickets
Provide on-site support within an assigned geographic area
Troubleshoot hardware, software, and connectivity issues
Perform password resets and resolve authentication issues
Support email, productivity software, and common business applications
Assist with onboarding and offboarding, including account setup and equipment preparation
Image, configure, deploy, and support laptops, desktops, mobile devices, and peripherals
Provide remote and desk-side support to end users
Support conference room technology, webcams, headsets, and related equipment
Document known issues and solutions in knowledge base articles
Follow established IT processes and security best practices
Perform other duties as assigned