IT Support Technician III

Sierra Nevada Corporation•Plano, TX

1d•Onsite

About The Position

The ISR (Intelligence, Surveillance & Reconnaissance), Aviation, and Security (IAS) business area is a leader in ISR and aviation, it is a leading prime manned and unmanned aircraft systems integrator for innovative, high-performance ISR and aviation systems. Its end-to-end Command, Control, Computers, Communications and Intelligence, Surveillance & Reconnaissance (C4ISR) capabilities encompass design, integration, test, certification, ground/flight training and complete logistics support. IAS tailors solutions to customer cost, performance, and schedule requirements and designs to consistently exceed expectations – with an unrivaled record of on time and on (or under) budget deliveries. SNC has led thoughtful and disruptive change in the aerospace and defense industry for the past 60 years and now, we’re applying this tenacity and expertise to the U.S. Air Force’s (USAF) Survivable Airborne Operations Center (SAOC) mission. Join the SNC-led SAOC team and be a part of exciting and meaningful work to modernize and deliver the next-generation SAOC aircraft trusted by the President, Secretary of Defense and Chairs of the Joint Chiefs of Staff to ensure continued critical command, control and communication during national emergencies. If you’re passionate about building the airborne command post of the future, consider SNC for your next mission. Learn more about NC3 and SAOC here . Do you have an eye for detail and a passion for developing innovation solutions? Join our team! The IT Support Technician III provides expert-level technical support and manages IT infrastructure projects. This role involves mentoring junior technicians and ensuring the stability and efficiency of the IT environment.

Requirements

Associate’s degree in a related field of study.
3+ years of relevant experience.
Relevant experience can be considered as a substitute for the required educational qualifications. In the absence of a degree, a minimum of 5 years of related experience is required.
Higher level relevant degree may substitute for experience.
Experience in utilizing AI tools to enhance troubleshooting and ticket resolution processes, ensuring timely and effective problem-solving.
Understanding of AI operations and proven ability to assist users effectively in utilizing and navigating AI systems, including answering front-line questions on how to best utilize AI tools.
Advanced understanding of computer hardware, software, and network troubleshooting.
Strong leadership and communication skills.
Customer/solution ownership, an overall drive for excellence.
Team focused with the capacity for knowledge sharing
Strong written and verbal communication skills with end users.
Drive to maintain current knowledge of industry trends and potential impact on the business.
Demonstrate a customer care philosophy that ensures a high level of customer satisfaction.
Ability to understand user and business needs and translate to technical solutions.
In-depth knowledge of current IT technical standards as related to computers, printers, network technology, drivers, software troubleshooting, VPN technologies, RSA, Video Teleconference (VTC), and other related peripherals.
Comprehensive troubleshooting skills of industry standard hardware and software products/services.
The ability to obtain and maintain a Secret U.S. Security Clearance is required.

Nice To Haves

Bachelor’s degree in IT or a related field.
Advanced certifications such as CompTIA A+, Network+, Microsoft Certified Systems Engineer (MCSE), or Cisco Certified Network Associate (CCNA).
A+ Certification.
Network+ Certification.
Security+ Certification.
Technical documentation skills.
Knowledge of Service Now and functionality.

Responsibilities

Lead troubleshooting and resolution of critical hardware and software issues.
Mentor and train junior IT support technicians.
Maintain and update IT inventory and asset management records.
Ensure compliance with company IT policies and procedures.
Assist in training end-users on the proper use of IT systems and applications.
Respond to helpdesk tickets and resolve moderate compute issues in a timely manner.
Conference room support and maintenance.
Maintain and update IT inventory and asset management records.