IT Technician III

Huntsman Corporation•Houston, TX

1d•Onsite

About The Position

Huntsman is seeking an IT Technician Sr Site Services Support supporting the IT Division located in Conroe, Texas. This position will report to the IT Business Services Manager. The role provides technical services and support for business systems and applications. The IT Technician Sr Site Services Support will support site functions, roles, and initiatives, as assigned, and assist in the formulation of procedures and best practices for users of applications. Responsibilities include incident and request management using ITSM tools. Duties and tasks are standardized, with routine questions and problems resolved independently, and more complex issues referred to higher levels. The role operates under direct supervision, following established procedures and written instructions. Confidentiality must be respected at all times. Essential functions require regular presence in the workplace and the ability to work extra hours if needed, potentially including overtime to meet daily production objectives. Collaboration with diverse team members and assisting other employees in accomplishing company goals are key aspects of the role. The position requires following instructions and performing other duties as assigned by the supervisor, as well as participating in Environmental, Health, & Safety initiatives and completing company-required training programs.

Requirements

Associate’s Degree in a technical field related to the position, or 5+ years of related work experience in Information Technology, Business Administration, or Technology Management.
5+ years of experience in Information Technology or related fields.
Proficiency with Internet, email, and Microsoft programs.
Competent in written and spoken English.
Ability to operate in a rapidly changing, complex technical environment.
Promotes and supports standardization and continuous improvement.
Demonstrated customer focus, empathy, and structured thinking, with high standards of process adherence and a proven record of client satisfaction.
Maintain up-to-date knowledge of Huntsman’s policy/compliance framework, business processes, reporting procedures, and existing and planned information systems and services.
Ability to work under pressure.
Ability to work independently and as part of a team.
Stay up to date with technological advances.
Unrestricted right to work for Huntsman in the United States.

Nice To Haves

Additional languages are a plus.
Relevant certifications preferred (e.g., Security+, CCNA, Network+, MCSE, or other industry-standard certifications).

Responsibilities

Provide technical services and support for business systems and applications.
Support site functions, roles, and initiatives, as assigned.
Assist in the formulation of procedures and best practices for users of applications.
Be responsible for incident and request management using ITSM tools.
Resolve routine questions/problems and refer more complex issues to higher levels.
Respect confidentiality at all times.
Work collaboratively with team members with different backgrounds and perspectives.
Assist other employees in accomplishing Huntsman company goals.
Follow instructions and perform other duties as assigned by the supervisor.
Participate in Environmental, Health, & Safety initiatives as set forth by the company.
Participate in and complete company-required training programs.