IT Field Services Technician III (Onsite)

Cornell University•Ithaca, NY

2d•Onsite

About The Position

Cornell Information Technologies is seeking an experienced IT Field Services Technician III to support and deploy networking and telecommunications infrastructure across Cornell's campus. This role is designed for a skilled network infrastructure professional who can independently execute installations, troubleshoot moderately complex issues, provision network equipment, and serve as a technical resource for peers and customers. Work is performed daily at multiple campus locations – both indoor and outdoor worksites – including construction areas, confined spaces, mechanical rooms, maintenance holes, and rooftops. Appropriate safety training must be completed and kept current and safety gear must be worn as required. Must possess and maintain a valid NYS Driver’s License. Out-of-state employees must obtain and show proof of a NYS license within 30 days of starting employment. Following a comprehensive three-month onboarding and training period, this position participates in a rotating 24/7 on-call schedule throughout the year. Cornell Information Technologies (CIT) Enterprise Network Services organization provides cutting-edge technology services and solutions that enable the Cornell community to achieve its academic, research, and administrative goals. Our highly skilled and experienced team is committed to delivering technology solutions that are both standards-based and process-oriented, as well as agile and adaptive. We understand the importance of adhering to best practices and industry standards to ensure our services' reliability, security, and scalability.

Requirements

Associate degree and 2–4 years of relevant experience, or equivalent combination of education and experience.
Experience installing and supporting wired, wireless, and voice network equipment.
Experience working with copper and fiber-optic infrastructure, including splicing and termination.
Working knowledge of networking, telecommunications, and structured cabling standards.
Ability to implement engineering designs and technical specifications independently.
Working knowledge of industry standards such as TIA/EIA 568-B, single-mode fiber optic cabling
Ability to read and comprehend engineering documents and then implement designs to specification in the field
Strong troubleshooting, communication, and customer service skills.
Ability to manage multiple priorities with minimal supervision.
Ability to obtain and convey technical information to people of varying levels of knowledge and responsibility essential
Must possess and maintain a valid NYS Driver’s License. Out-of-state employees must obtain and show proof of a NYS license within 30 days of starting employment
Ability to cultivate and develop inclusive working relationships with students, faculty, staff, and community members.

Nice To Haves

Experience working in Higher Education / R1 Research Universities
Experience with Aruba Networks wireless and wired switching platforms
Familiarity with Pinnacle / PCR360 or similar cable management systems
Familiarity with Team Dynamix, or similar ticket-tracking systems

Responsibilities

Receive, prioritize, and complete service orders for network and telecommunications installations, repairs, moves, adds, and changes.
Independently prepare, configure, install, and provision switches, wireless access points, phones, emergency communications devices, and UPS systems.
Troubleshoot wired, wireless, and voice network issues and partner with engineering teams on resolution of more complex problems.
Pull, terminate, splice, test, and certify copper and fiber-optic cabling infrastructure.
Deploy network infrastructure supporting construction projects, building renovations, network modernization efforts, and equipment refresh initiatives.
Coordinate directly with customers, local IT support teams, contractors, and technical staff.
Maintain accurate network documentation and cable management records.
Assist in onboarding and training newer technicians.
Recommend process improvements and share technical expertise with the team.

Benefits

Comprehensive health care options
Generous retirement contributions
Access to wellness programs
Employee discounts with local and national retail brands
Health and personal leave
Three weeks of vacation
13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
Two additional floating holidays
Tuition-free Extramural Study and Employee Degree Program
Tuition aid for external education
Cornell Children's Tuition Assistance Program