Mather Community Campus, Singles Program - Support Staff

Volunteers of America Northern California & Northern Nevada•Mather, CA

3d•Onsite

About The Position

VOA Northern California & Northern Nevada is hiring full-time Support Staff for its Singles Program at the Mather Community Campus. The organization provides community-based social services and describes its mission as providing compassionate human services to empower individuals and strengthen communities. Support Staff help operate the program, maintain a safe and orderly environment, assist residents with daily routines, support their progress toward program completion and self-sufficiency, and coordinate with program staff and outside representatives. The role includes awake-shift coverage, routine safety checks, crisis response, recordkeeping, housekeeping and maintenance, and assistance with new-staff training. Full-time employees working 30 or more hours per week are eligible for the benefits described in the posting. The pay range is $20.00 per hour.

Requirements

Ability to communicate and understand oral and written instructions.
Ability to provide services without ethnic or social prejudice.
General knowledge of issues and challenges related to homelessness, substance abuse, young adults, minorities, and people with disabilities.
Ability to use a range of interventions with clients who have varying needs and levels of functioning.
Flexibility to work irregular hours and willingness to function as a team member.
Computer skills.
Valid California driver's license and ability to meet the organization's insurance carrier guidelines.
Must pass required agency, County, State, and federal background clearances.
CPR and First Aid certification required within 90 days of employment.
Completion and maintenance of required training and health clearances.
Teamwork, oral and written communication, organizational, and interpersonal skills; ability to assist others.
Analytical and decision-making ability.
Ability to lift and move up to 50 pounds; stand, walk, bend, stoop, and sit frequently; kneel occasionally; and climb stairs regularly.
Physical ability to safely maneuver a client's weight distribution in an emergency and move quickly to assist clients.

Responsibilities

Explain program rules and regulations to residents and facilitate compliance.
Coordinate meals, sleeping assignments, showers, laundry, and other daily routines.
Provide awake-shift coverage, maintain grounds security, and conduct hourly safety and security checks during designated periods.
De-escalate and respond appropriately to crises, providing emergency assistance to clients and co-workers as needed.
Maintain daily reports and provide statistical information.
Perform housekeeping and maintenance tasks, prepare rooms for incoming residents, and maintain staff areas to meet health and sanitation requirements.
Respond to client questions and concerns.
Perform clerical duties, including answering the telephone, recording messages, and filing.
Maintain clear, thorough, routine communication with residents.
Support VOA staff in implementing plans that help residents successfully complete the program.
Model positive behavior to help clients work toward self-sufficiency.
Document and report client concerns or infractions that may affect program security, and complete shift logs, observation logs, and incident reports.
Monitor program equipment and supply inventory and arrange replacement or restocking as needed.
Obtain approval for exceptions to standard policy and notify management of potential workflow problems and resource needs.
Follow staffing schedules to provide safe and adequate coverage and meet program objectives.
Communicate with on-site staff, the Program Supervisor, service providers, and external county, state, or city program representatives as required.
Direct available resources as required and comply with ethical standards, program philosophy, and confidentiality laws.
Assist the Program Supervisor with orientation and training for new employees; identify ongoing training needs and report them to management.
Provide information and support for the development of quality operations.
Maintain working knowledge of fire, safety, and health standards.
Continue developing technical and interpersonal skills; attend staff meetings and assigned training and complete required certifications, including CPR and First Aid.