Support Staff

CCC•Fredericktown, MO

1d•Onsite

About The Position

The Support Staff role covers reception functions, clinician scheduling, client screening by phone and walk-in contact, admission assistance, annual updates, and the processing or maintenance of electronic health records. The Support Staff floater travels to locations as coverage needs arise and is cross-trained in receptionist, medical records, and admission clerk positions at all locations. The position is based in Fredericktown, Missouri. The schedule is four 10-hour shifts per week, 8:00 a.m. to 6:30 p.m. The employee must be available to work any four days, Monday through Friday. The role is non-exempt and pays $16.42–$18.82 per hour, depending on experience. Community Counseling Center is an equal opportunity employer. It will consider reasonable accommodation requests for qualified individuals with disabilities in accordance with the ADA.

Requirements

Must be available to work any four days, Monday through Friday.
Ability to travel to all locations when coverage needs arise.

Responsibilities

Greet clients and visitors and direct them to the appropriate area when necessary.
Schedule and cancel appointments for office clinicians and medical providers.
Answer incoming calls and direct them to the appropriate department or staff member.
Make daily appointment reminder calls and reschedule appointments when needed.
Communicate with external sources as needed.
Screen clients and document communications for clinical staff.
Enter changes to client demographic data in the electronic medical record (EMR).
Initiate or complete the admission process and complete annual updates in the EMR.
Collect client payments and document them in the system.
Process mail and manage postage.
Manage space allocations for meetings.
Travel to locations as coverage needs arise and provide cross-trained reception, medical records, and admission clerk coverage.
Maintain client medical records in accordance with applicable laws, regulations, policies, and HIPAA.
Work with other support staff to ensure timely completion of tasks.
Document according to clinical policies and procedures, DMH, CARF, and other applicable federal or state program and agency standards.