Support Staff (Office Specialist 2)
About The Position
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! Be the friendly guide Oregonians rely on—helping individuals and families confidently navigate vital human services while turning complex policies into clear, compassionate support.
Requirements
- Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR An associate degree in any field; OR An equivalent combination of education and experience.
- Experience maintaining organized workflows, accurately manage high-volume inquiries, and consistently apply attention to detail when handling records, communications, and customer interactions.
- Experience explaining rules, regulations and procedures for a program/service.
- Experience with computers includes processing, entering and verifying detailed data.
- Experience communicating with and resolving conflicts/disputes with clients or customers/experience working with a diverse population.
- Must possess a valid driver's license and acceptable driving record to use state vehicles.
- Good attendance pattern and appropriate use of accrued paid leave to ensure workload coverage for vacations and other leaves, as well as acceptable customer service for the Oregonians we serve.
- Ability to interact with a wide range of people, including some who have experienced trauma and may exhibit challenges in controlling their emotions.
- Ability to handle stressful situations that require quick decision-making to ensure safety of yourself and others.
- Ability to work in a fast-paced environment with constantly evolving policies and procedures.
- Ability to perform repetitive motions, prolonged sitting, and daily computer and technology use.
- Work may be reviewed by leads, supervisors, Quality Assurance, audits, or through other quality activities such as reviewing information in ONE or phone calls with Oregonians.
- Criminal history and background check will be conducted if selected as a finalist.
Responsibilities
- Assist Family Coaches and other staff members in the accomplishments of their daily tasks.
- Provide administrative background support for daily agency activities.
- Maintain accurate financial/payroll records of daily branch office transactions.
- Provide technical support.
- Provide program information to the public.
- Provide assistance to clients.
- Issue EBT cards/updated terminal (when appropriate) and maintain security on blank EBT’s and checks.
- Maintain and process appropriate logs and order EBT cards.
- Monitor family coach calendars by creating and rescheduling appointments with Oregonians.
- Support family coach team by assigning cases and transferring cases through appropriate processes.
- Maintain security and accurate logs on all negotiable documents.
- Coordinate facilities and equipment maintenance as needed.
- Order and maintain office and employee equipment ensuring accuracy in documentation.
- Provide training to other clerical staff, volunteers and others, as requested.
Benefits
- ODHS Employee Resource Group communities that promote shared learning.
- Cost of Living Adjustments.
- Annual salary increases (until you reach the top of the listed salary range).
- Amazing benefits package.
- Possible eligibility for the Public Service Loan Forgiveness Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
