Support Specialist

PlayOn! Sports • Alpharetta, GA

7d • Hybrid

About The Position

PlayOn! Sports is seeking a Support Specialist to provide customer service and support to partner schools and fans. The role works closely with the School Support team and cross-functional departments, helping deliver a strong customer experience and uphold the company’s commitments. The position is scheduled Thursday through Monday, 8 a.m. to 5 p.m.

The Support Specialist handles customer inquiries and troubleshooting through email, phone, and chat; escalates customer needs to technical support staff; and creates, edits, and publishes knowledge base content to improve self-service resources. The role also emphasizes productivity, professional growth, and contributing to an effective team in a fast-paced, growth-stage company.

Requirements

• At least one year of software application customer service or support experience.
• Flexibility to occasionally work weekends or a late shift.
• Excellent troubleshooting skills, including researching software application errors and recreating issues.
• Strong ability to prioritize and manage time efficiently.
• Motivation and passion for helping customers achieve success.
• Exceptional written and verbal communication skills.
• Ability to perform effectively both on a team and individually.
• Curiosity and an affinity for creative problem-solving.
• Ability to thrive in a fast-paced environment and take on new responsibilities quickly.

Nice To Haves

• Bachelor’s degree in marketing, sales, communication, or a related field; this is preferred but not required.

Responsibilities

• Provide exceptional support to internal and external customers.
• Interact with customers by email, phone, and chat to handle requests and troubleshoot issues.
• Identify and clearly communicate escalated customer needs to technical support staff, and share case details with customers and/or management.
• Maintain high customer satisfaction by focusing on the experience of fans and partner schools.
• Author, edit, and publish quality knowledge base content to improve customer self-service resources.
• Focus productivity by being intentional.
• Take steps to grow professionally.

Benefits

• Multiple medical insurance plans to choose from.
• Dental, vision, life, and disability insurance.
• Employee Emergency Fund.
• Company equity in the form of stock options.
• Open PTO policy.
• 401(k) plan with company match.
• Hybrid/flexible work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed