Support Specialist

ALDRIDGE • Fort Worth, TX

12d • Hybrid

About The Position

Aldridge is seeking a motivated, customer-focused IT Support Specialist to provide timely, professional, and efficient technical support for client systems. The role involves resolving end-user issues, supporting IT systems, and maintaining a high standard of service delivery in a fast-paced managed service provider environment. The specialist will work with current technologies alongside knowledgeable colleagues and have opportunities to develop technical expertise and grow professionally.

The position is based in Fort Worth, Texas, with a hybrid schedule. Optional work-from-home days are Mondays and Fridays; in-office work is required Tuesdays, Wednesdays, and Thursdays. Travel within the territory is required up to 50%, including occasional onsite work.

Requirements

• At least 1 year of experience in a technical support role providing hands-on end-user support and troubleshooting IT issues.
• Positive attitude and ability to remain calm and professional under pressure.
• Strong problem-solving skills and ability to diagnose issues and develop effective solutions.
• Interest in continuous learning and keeping current with technologies and industry trends.
• Ability to work in a fast-paced, high-pressure environment, manage multiple priorities, and meet deadlines.
• Strong written and verbal communication skills, including explaining technical issues to non-technical users and documenting issues accurately in ticketing systems.
• Team-oriented, collaborative approach and willingness to support colleagues.
• Attention to detail and ability to maintain thorough, current documentation.
• Ability to stand, walk, or sit for extended periods.
• Comfort with periodically lifting 25 pounds.
• Ability to travel within the territory up to 50%.

Nice To Haves

• Experience with ticketing systems such as ConnectWise, ServiceNow, or Zendesk.
• Relevant certifications such as CompTIA A+, Microsoft 365, Network+, or CCNA.

Responsibilities

• Provide technically accurate, user-friendly solutions to basic end-user requests.
• Manage Active Directory tasks, including user management, permissions, and group policies.
• Troubleshoot and resolve printer-related issues.
• Address and resolve email-related issues.
• Provide application support and help users resolve software challenges.
• Create new user accounts and ensure timely setup and configuration.
• Process user offboarding requests, including account deactivation and data transfer as needed.
• Build and set up workstations and laptops according to company standards.
• Diagnose and troubleshoot technical issues across platforms and restore functionality.
• Meet or exceed daily utilization goals.
• Deliver prompt, professional support to maintain high user satisfaction.
• Stay informed about technology trends, tools, and best practices to improve service delivery.
• Travel onsite when needed to complete tasks that cannot be handled remotely.
• Perform other duties as assigned in support of department and organizational objectives.

Benefits

• Competitive salary and incentive plan.
• Generous employer contribution to health benefits package.
• 401(k) matching.
• Four weeks of paid time off per year, plus additional days for community service.
• Ongoing training and professional development opportunities.
• Free snacks and beverages.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed