Support Specialist

ATB Technologies•Chesterfield, MO

7d•$50,000 - $60,000

About The Position

The Support Specialist provides client-facing technical support at ATB Technologies, diagnosing and resolving issues across a variety of client environments. The role focuses on Microsoft 365, Entra ID (Azure AD), Windows Server, and network-related systems. The specialist is expected to independently troubleshoot most issues, take ownership from initial diagnosis through resolution, and use sound judgment about when to escalate. The position involves working directly with end users and stakeholders, communicating professionally, and maintaining a high standard of service delivery. The Support Specialist also contributes to process improvement, collaboration, and knowledge sharing, and is encouraged to identify and implement automation for repetitive support tasks. The role offers exposure to a broad range of technologies and environments.

Requirements

At least 3 years of experience in IT support; MSP or IT consulting experience is preferred.
Technical proficiency across Windows environments, Microsoft 365, and Entra ID (Azure AD).
Hands-on experience supporting and troubleshooting Windows Server environments, including Active Directory, user and group management, and core infrastructure services.
Practical experience troubleshooting network connectivity issues and a solid foundation in networking concepts.
Experience supporting and troubleshooting VPN connections.
Strong problem-solving skills, including troubleshooting beyond surface-level issues and driving resolution.
Exceptional communication skills and confidence interacting with technical and non-technical users.
Ability to take ownership of issues, communicate clearly, document work, and determine when escalation is appropriate.

Nice To Haves

Experience in an MSP or IT consulting environment.
Exposure to firewall configuration and changes.
Willingness to identify and implement automation opportunities.

Responsibilities

Provide high-quality technical support for computer systems, software, and hardware across client environments.
Own technical issues from initial diagnosis through resolution.
Troubleshoot Microsoft 365 and Entra ID (Azure AD), including administrative and configuration tasks.
Support and troubleshoot Windows Server environments, including Active Directory, user and group management, and core infrastructure services.
Monitor, diagnose, and resolve issues across networking equipment, desktops, servers, VPNs, and related infrastructure.
Troubleshoot network issues and implement enhancements to secure connectivity and network security controls as appropriate.
Identify and implement automation opportunities to streamline repetitive tasks and improve service delivery efficiency.
Analyze issues, determine root causes, and implement effective solutions with minimal reliance on escalation.
Provide timely follow-up, communicate clearly, and document issues and resolutions accurately and completely.
Escalate issues when appropriate while maintaining ownership and visibility through resolution.
Contribute to internal process improvements, collaborate with team members, and share knowledge.